# Jeffrey Stone > Enterprise Strategy and Innovation Consultant | AI, CX, and Transformation | 100+ C-Suite Engagements Location: San Francisco, California, United States Profile: https://flows.cv/jeffreystone I help organizations solve the hard problem before the technology problem. Figuring out what actually matters, where the real friction lives, and what leadership needs to commit to before anything gets built. Over the past decade I've led high-stakes engagements inside Fortune 500 organizations, running discovery, aligning C-suites, and translating complex problems into strategies that get funded and executed across AI, healthcare, retail, and government. Engagements have included a $10M AI initiative for the State of California, an AI scheduling tool at CVS that improved vaccine efficiency by 80%, and purpose and values work at Shipt adopted across 7,000 employees. ## Work Experience ### Independent Consultant @ Jeff Stone Design Jan 2025 – Present | San Francisco Bay Area ### Strategy and Transformation Lead – IBM Client Engineering (formerly IBM Garage) @ IBM Jan 2021 – Jan 2025 IBM Client Engineering is where Fortune 500 executives bring their hardest problems: an AI transformation with no starting point, a healthcare system that can't see its own bottlenecks, a government agency mandated to electrify with no roadmap. I ran the discovery that surfaced the real problem, facilitated the sessions that aligned stakeholders, and delivered the scoped solution and roadmap that got funded. Promoted within 6 months. Received IBM's Rising Star Award. Developed and scaled a repeatable AI strategy engagement methodology across 100+ engagements, moving organizations from problem definition through use case prioritization, solution scoping, and executive commitment to fund and build. Adopted across IBM Client Engineering teams. Led AI strategy on a $10M State of California EV charging initiative. Ran discovery workshops with engineers, data scientists, and government stakeholders, scoped the MVP, and delivered a phased roadmap projecting 15% reduction in energy use and 40% reduction in emissions. Led discovery and stakeholder research for an AI scheduling tool at CVS, translating executive and frontline insights into a validated MVP that improved vaccine appointment efficiency by 80%. Drove a $1.3M Providence Health engagement by pushing for on-site ethnographic research when the team was ready to design from assumptions. Research reframed the brief around a machine vision solution, turning a stalled engagement into a funded project. Facilitated 100+ executive transformation engagements across Data and AI, Sustainability, and Modernization, moving C-suite teams from problem framing through roadmap alignment and commitment to execution. Mentored 30 early-career consultants through weekly coaching sessions. ### Senior Innovation Consultant @ Jump Associates Jan 2019 – Jan 2021 | San Mateo County, CA Jump is a strategy and innovation consultancy that works with global enterprise clients on their highest-stakes strategic questions. I led research and strategy engagements from field research through executive delivery, working directly with C-suite leadership on product strategy, organizational identity, and consumer insight. Core strategic contributor to Samsung hardware product definition. Led lead user research and synthesis across 12 in-depth field interviews, framing the strategic direction for a product launch that exceeded sales projections. Worked directly with the CEO and C-suite to redefine Shipt's organizational identity after the $550M Target acquisition. Ran 49 in-depth interviews across three eras of the company, built the purpose and values framework adopted across 7,000 employees. Framework became the foundation for Shipt's DEI strategy and public-facing brand identity. Led consumer ethnography for a major Canadian retail brand with 1,750+ locations, surfacing the emotional drivers behind brand loyalty through semiotic analysis and in-home research. Delivered strategic framework and activation roadmap across 8 business areas to senior leadership. Rebuilt the entire in-person workshop methodology for virtual delivery when COVID hit, keeping all client engagements on track through the disruption. ### Innovation Strategist & Researcher (Contract) @ CSAA Insurance Group, a AAA Insurer Jan 2019 – Jan 2019 | Walnut Creek, California Embedded strategist applying human-centered research methods to identify unmet customer needs and frame innovation opportunities within a large insurance organization. ### Graduate Teaching Assistant - Mentor @ California College of the Arts Jan 2018 – Jan 2019 Supported graduate-level courses Communication by Design and Leadership by Design. Contributed to course planning, critique, and rubric development while completing MFA thesis exploring human-computer interaction through craft and emerging AI-driven manufacturing. ### UX Designer - Watson Studio @ IBM Jan 2017 – Jan 2018 | San Francisco Bay Area Core UX team member on the Red Dot Award-winning Watson Studio platform. Ran user research with data scientists to identify workflow bottlenecks and improve onboarding and model-building experiences. ### Industrial Designer @ Ink Studios, LLC Jan 2017 – Jan 2018 | San Francisco Bay Area Full 0-to-1 product development for Fujitsu and Turtle Beach. A gaming headphone design from this period went on to sell 6M+ units globally. ### Industrial Designer (Contract) @ DEAP DESIGN LLC Jan 2017 – Jan 2017 | Sausalito, CA Developed industrial designs for Kohler and Moen across faucets, sinks, and toilets, spanning sketching, rendering, and prototyping. ### Co-Founder @ Boom Fitness Jan 2012 – Jan 2016 | Fairfield, ia Founded and scaled a CrossFit gym from zero, building the membership, operations, and coaching culture before successfully exiting. www.boom641.com ### New Business Consultant @ Heart Capital Jan 2010 – Jan 2011 | City of Cape Town Supported new business development and client engagement for an impact-focused investment firm in Cape Town. https://www.heartcapital.co.za/ ### Marketing and Public Relations Manager @ The Sky Factory Jan 2008 – Jan 2009 Led marketing and PR for a Fairfield-based fine art and technology company creating biophilic virtual skylights and windows for healthcare and wellness environments, now featured in all top 20 US hospitals. ## Education ### MFA in Interaction Design California College of the Arts ### Ba in Business Administration Maharishi International University ## Contact & Social - LinkedIn: https://linkedin.com/in/jeffstonedesign --- Source: https://flows.cv/jeffreystone JSON Resume: https://flows.cv/jeffreystone/resume.json Last updated: 2026-04-13