Contributed to the development of product features for a marketplace knowledge base platform.
• Collaborated with the product team to identify key feature priorities.
• Conducted user surveys, research, and customer interviews.
• Created wireframes, visual design, and interactive prototypes.
• Facilitated user testing to refine the product.
• Conducted post-launch surveys and interviews to gather feedback.
• Worked closely with stakeholders, engineering, front-end developers, QE, and the product team.
• Conducted 100+ user interviews and 30+ feature-related surveys.
• Led the redesign of the Keen product, launching it in just 3 months.
• Successfully launched 8+ features for Keen.com across desktop, mobile, and app platforms.
• Implemented a design system to expedite the design process.
• Provided mentorship and collaboration with other designers.
• Supported marketing and SEO efforts.