Currently, I'm a Senior Product Manager at Renew Home, where I help everyday people save money on their utility bills. By collectively reducing demand during peak times, we can keep dirty power plants offline. Renew Home is developing residential energy demand response at scale: when everyone does a little, it adds up to a lot.

In my promotion, I have taken on greater responsibility for the latter half of our user lifecycle. I have run product-market fit surveys and conducted customer interviews, synthesized pain points, and ideated and validated new feature ideas in service of deepening energy savings when it matters most.

Highlights:

• Lead PM and Scrum Master for team of 4 developers and 2 designers to create and launch a new cash-forward OhmConnect product experience.

• Created a product-market fit survey that generated 5000+ responses to hone our product roadmap.

• Led 10+ customer interviews, seeking general feedback on pain points and running usability tests.

• Lead partner with an outside user research firm to dive deeper into user motivations and friction points in pursuit of PMF.

• Lead PM on launching the marketplace Wheel, which has been one of our most popular and well-liked features among users, and increased the percent of users redeeming Watts by an average of 20% and led to new users achieving their first redemption more quickly.

• Lead PM for a visual graph feature to help users understand where their energy-savings comes from, which helps them save more energy in future events. This directly led to increased user sentiment.

• Continue to represent the user experience in cross-collaborative energy market decisions with the Policy, Engineering, and CX teams and elevate business outcomes to company leadership.

• Interview engineering, Product Manager, and Customer Experience candidates.

• Awarded OhmConnect's first-ever Get Stuff Done values award for living the GSD company value.

Save energy, get paid.

Highlights:

• Lead PM on seasonal campaign to engage users during most valuable time of year for company contracts

• Collected feedback from 250+ users during beta testing via outbound calls, surveys, and inbound customer support requests to aid in rapid iteration and development cycles for two new products

• Led team of 5 engineers and 1 designer in re-platforming our web application from Webflow to React in two-week sprints. Groomed product backlog, set priorities, scoped and defined product specs for 15+ features, and communicated to internal stakeholders and our users about the transition. Delivered project on time.

• Represented the user experience in cross-collaborative energy market decisions with the Policy, Engineering, and CX teams.

• Wrote daily communications for the August 2020 Flex Alerts and blackouts to help our users understand the gravity of the situation and deepen their energy savings.

Key platforms and skills

Scrum, Jira, Agile Development, ActiveCampaign, Typeform, Periscope Data, Asana, Google Drive, Confluence

Highlights:

• Identified B Corp as business development opportunity and spearheaded certification. Within 1 year, onboarded 8 new clients for $186K in revenue due to B Corp status.

• Researched, wrote, and coded a 2,350-word report analyzing Wefunder’s social impact progress. Managed project scope, timeline, and two-person team. Skills used: SQL, HTML, and CSS.

• Advised 125+ startups on brand identity and pitching. Served as point person for advice and questions as founders maneuvered the creative side of onboarding. 70% raised $50K - $1.07M.

• Assisted redesign for founder pitch-writing product and overhauled processes once new product was released. Results: 4x weekly pitch output and better client experience.

• Created “last chance” marketing email that brings in $8K in revenue per month.

• Coordinated recruitment process, hired, and managed 4 remote content editors.

• Hosted 3 dinners and attended 3 conferences to deepen relationships to Bay Area B Corps.

• Featured panelist at B Corp Champions Retreat 2018 and Serendipity Conference 2018.

Skills: HTML, CSS, SQL, Excel, Data Analytics, Email Marketing, Branding, Agile, Customer Success, Sketch, Photoshop, Project Management.

Promoted February 2019.