I’m Jenn — an experienced product designer passionate about dreaming, building, and shipping meaningful digital experiences. My design speciality lies in crafting consumer-grade enterprise flows with ❇️ AI, enabling teams through shared resources, and connecting people in my network.

2022 — NowServiceNowStaff Product Designer

2022 — Now

Santa Clara, California, United States

Employee Journey Management (Jan 2025 - current)

AI summarization for Journeys

Designing agentic AI experiences to increase productivity for managers and employees (Zurich+)

Employee Growth and Development

Design lead for Career hub - Employee experience (Jan 2023 - Sept 2023)

Skills workspace - Admin (Aug 2023 - Dec 2024)

Workplace Service Delivery (Mar 2022 - Dec 2022)

Reservation experience

Scenario planning (Employee experience)

2020 — 2022ServiceNowSenior Product Designer

2020 — 2022

California, United States

Design lead for Workplace Service Delivery - modern digital experiences that support hybrid workplaces from self-service space reservations, service requests, mobile wayfinding, and more.

Reservation experience

Visitor management

MappedIn wayfinding experience

Product vision