# Jenni Whitman > Full-Stack Software Engineer | React, Python, Cloud Systems | Building Scalable Solutions Location: Greater Boston, United States Profile: https://flows.cv/jenni Full-stack Software Engineer with 7+ years of experience delivering scalable web applications and APIs at organizations like MIT, Help Scout, and InterSystems. Skilled in React, Python, TypeScript, and modern cloud infrastructure, with a strong focus on user experience, system performance, and developer efficiency. Known for diagnosing production-scale issues, leading technical redesigns, and continuously refining solutions. Seeking an opportunity to build impactful products and drive technical excellence. ## Work Experience ### Senior Software Engineer @ SmartSense by Digi Jan 2025 – Present | Boston, Massachusetts, United States ### Frontend Software Engineer @ Help Scout Jan 2024 – Jan 2025 Integrated Eppo’s SDK and Mixpanel into the Marionette/Backbone/React apps to track user behavior and optimize the new user experience using reusable components, hooks, and utilities to streamline A/B testing. Decreased setup steps by 20% providing a better user experience. Implemented Mabl tests to replace flaky Cypress tests, improving CI/CD efficiency. ### Senior Software Engineer @ Massachusetts Institute of Technology Jan 2023 – Jan 2024 | Cambridge, Massachusetts, United States Led a major redesign of the MITx Online application, including backend improvements and user interface enhancements using Open edX, Django, Python, React, PostgreSQL, Redis, Docker, and Heroku. Implemented PostHog for feature flag management, refining processes and integration strategies. Identified a major API performance issue that would have led to issues across the application in production, provided supporting information to delay release, and developed a solution to reduce the performance impact by approximately 60%. ### Software Engineer @ Third Rock Enterprises Jan 2018 – Jan 2024 Designed cost-effective, scalable solutions to increase revenue through white-labeling and other strategic enhancements using Python, Django, JavaScript, and React. Collaborated with offshore teams and transitioned long-term support to them. Reduced setup steps for the business by 80% allowing for greater volume of available sites and less time spent by the business deploying those sites. ### Software Engineer @ WorkStep Jan 2022 – Jan 2023 Built scalable applications for frontline worker hiring and retention using Python, React, Redux, MySQL, and Redis. Developed the company’s first external API endpoints and external documentation. Integrated logging and monitoring tools (LaunchDarkly, Rollbar, Heap.io, New Relic) to improve observability. ### Full Stack Developer @ Self Employed Web Application Developer and Consultant Jan 2011 – Jan 2022 Over the years I have facilitated the development of a number of small to medium-sized web sites, applications, scripts, and other odds and ends for both business and personal needs of my clients. This has ranged from a small website refresh and social media presence generation to the ground-up development of a fully-featured Django application. My push and drive to learn and develop new skills has brought me to use a number of new and different technologies including various frameworks, programming languages, and techniques to deliver the best possible product. ### Software Engineer @ Bbot Jan 2021 – Jan 2022 | Washington DC-Baltimore Area Developed an external API, documentation, and integration standards using Django REST framework and OpenAPI for a large-scale ordering platform built with Django, AngularJS, React, and vanilla JavaScript. Mentored summer interns and managed their workstream. ### Software Engineer @ XPO Logistics, Inc. Jan 2018 – Jan 2019 | Greater Boston Area Developed a custom CMS integrating multiple services into a centralized .com platform using Django and JavaScript. Was the dedicated mentor for the team for the intern program. Managed API integrations across various homegrown and acquired business unit systems bringing multiple tracking systems into one, integrated tracking page for customers. ### Online Course Developer @ InterSystems Jan 2016 – Jan 2017 | Cambridge, MA ### Teaching Assistant @ Harvard University Extension School Jan 2014 – Jan 2017 | Cambridge, MA Assisted in teaching courses on web application development using PHP and Laravel, MySQL, and supporting technologies. Provided support to students in online and in-person settings. ### Administrative Technologies Systems Administrator @ Harvard Business School Jan 2015 – Jan 2016 ### Technology Consultant @ Harvard Business School Jan 2014 – Jan 2015 Delivers high-quality consulting services for HBS faculty and staff by leveraging current technology in the HBS portfolio. Ensuring successful management and delivery of classroom technology and administrative events, providing second-level support for major systems and products used by HBS, and delivering training on a wide range of technology systems and topics. Manage major incidents, serve as a liaison between customers and developers to prioritize and track issues, and serve as the internal expert on the HBS technology toolset. ### Senior CSR - Student Computing @ Harvard Medical School Jan 2011 – Jan 2014 Reporting to the Student Computing Manager and working as a member of a 3 person team, the Educational Computing Lab Specialist provides first level support and troubleshooting assistance to students using the school's educational computing lab and networked resources. Primary responsibilities include providing assistance to students on a variety of software applications including MS Office, Adobe Graphics packages, and medical courseware programs; and support of 200 windows/apple computers, printers and various peripherals. Maintains student hardcopy and web documentation, troubleshoots hardware and software, including workstations, printers, scanners; and assists in data recovery. Works with the Manager of Student Computing on server side management applications. Hires, trains and supervises (2) part-time student staff. ## Education ### ALB cum laude in Computer Science Harvard Extension School Jan 2012 – Jan 2016 ## Contact & Social - LinkedIn: https://linkedin.com/in/jenni-whitman --- Source: https://flows.cv/jenni JSON Resume: https://flows.cv/jenni/resume.json Last updated: 2026-03-22