Conducted a comprehensive operational audit of Brand Design workflows, intake systems, and tooling. Delivered an org design + operating roadmap, including prioritization frameworks, planning rhythms, and early AI-enabled workflow pilots to scale high-quality creative output.

Led planning infrastructure, operating cadence, and AI workflow enablement across a 250-person global UX organization. Built templates, prompt libraries, and internal learning forums that supported responsible adoption and improved cross-functional execution.

Transformed global creative production operations across 50+ brands, leading accessibility compliance initiatives and organizational restructuring.

Key Achievements:

• Spearheaded global production workflows and creative operations, streamlining approvals across cross-functional teams and improving operational efficiency by 20%

• Led WCAG accessibility compliance across global portfolio, achieving 100% readiness for European Accessibility Act implementation

• Developed comprehensive governance frameworks enabling seamless collaboration across teams and regions while reducing operational bottlenecks by 30%

• Built dashboards and tracking systems providing real-time insights for strategic decision-making across leadership teams

• Designed mentorship programs fostering professional growth and improving team engagement by 30%

• Strengthened Feature Development Pipeline with User-Centric Development: Optimized the process for incorporating user feedback into the product roadmap, ensuring that feature requests were efficiently prioritized and seamlessly integrated into the development pipeline, enhancing the overall user experience.

• Budget Management: Developed a comprehensive budget tracker that facilitated accurate forecasting and identified significant cost savings, directly impacting the efficiency of the Design and Research teams.

• Tool Procurement and Management: Managed the procurement and provisioning of new design and research tools, ensuring that the teams had access to the latest resources to optimize their work.

• Established and Unified Documentation Repositories: Collaborated with Design Ops teams across Cisco business units to establish standardized documentation repositories, including a comprehensive project tracker, ensuring consistency, transparency, and accessibility across teams and projects.

• Led Multiple Programs: Founded and managed several key programs, including Quarterly Planning, Learning & Development, and a Design Thinking initiative, contributing to a more structured and proactive team culture.

• Consulted on Motion Asset Production: Identified optimal software and workflows for the production of motion assets, providing strategic recommendations to design leadership on best practices.