# Jennifer Gorfine

> Senior Software Engineer, Product Accessibility at Zendesk

Location: Boston, Massachusetts, United States
Profile: https://flows.cv/jennifergorfine

User interface engineer and accessibility specialist determined to make the web a more inclusive place.

## Work Experience
### Senior Software Engineer, Product Accessibility @ Zendesk
Jan 2021 – Present

### User Experience Development Manager @ FiscalNote
Jan 2021 – Jan 2021 | Washington, District of Columbia, United States
• Served as UX team representative on the steering committee for 2021 core product rebuild
• Met with clients to understand their accessibility policies and requirements
• Lead initiative to build an original component library that meets WCAG 2.1 success criteria
• Collaborated with designers to refine component concepts and design system mockups in Figma
• Coded CodePen prototypes to validate usability and accessibility of new component designs
• Created and maintained documentation in Confluence and Storybook
• Wrote Jira tickets with Gherkin acceptance criteria, as well as accessibility requirements and guidance
• Groomed and estimated level of effort for tickets during bi-weekly Agile sprints
• Trained full-stack development team in semantic HTML, WAI-ARIA, and CSS, via pair programming
• Reviewed and provided feedback on teammates’ code, in GitHub pull requests
• Coded features for new core product, using Ruby on Rails, ViewComponent, and Stimulus.js
• Tested new code for screen reader accessibility, using VoiceOver
• Tested new code for cross-browser compatibility, using BrowserStack

### Senior User Experience Developer @ FiscalNote
Jan 2019 – Jan 2021 | Washington, District Of Columbia
• Coded new features for core legacy product, using Ember.js
• Tested new and existing code for screen reader accessibility, using VoiceOver
• Tested new and existing code for cross-browser compatibility, using BrowserStack
• Coded and launched a brand-new website, complete with a Google Sheets CMS, in 4 days
• Collaborated with QA team to institute automated accessibility testing, with axe
• Reviewed and provided feedback on teammates’ code, in GitHub pull requests
• Participated in design review and feedback sessions
• Researched and presented competitor analysis to Product team
• Pitched strategy for component library project, which was approved for development in 2021

### Full Stack Developer, Broadcast Technology @ Blizzard Entertainment
Jan 2019 – Jan 2019
• Maintained and created new features for 5 different codebases, using Polymer and Node.js
• Created animated broadcast graphics, using HTML, CSS, TypeScript, GreenSock, and NodeCG
• Interviewed users to better understand and meet their needs
• Designed web page layout and interface wireframes in Figma, informed by user interview findings
• Led effort to overhaul interface design, code, and directory structure for shared component library

### Software Engineer, Pivotal Labs (now VMWare Tanzu Labs) @ Pivotal Software, Inc.
Jan 2018 – Jan 2019 | Washington D.C. Metro Area
• Collaborated with design lead on a new Styleguidist component library
• Contributed to 3 new federal applications, using TypeScript, React.js, and Ruby on Rails
• Engaged in test-driven development (TDD) and pair programming, daily
• Wrote code tests, using Karma, Chai, Sinon, and Capybara
• Observed user testing sessions, and then synthesized findings with teammates
• Groomed and estimated level of effort for tickets during weekly Agile sprints
• Taught an introductory CSS course to clients and engineering colleagues

### Front-End Web Developer @ Trustify
Jan 2017 – Jan 2018 | Arlington, Virginia
• Coded new and refined existing React.js components
• Coded new features for established Ruby on Rails application
• Coded Codepen prototypes for potential product features and A/B tests
• Created modular, editable, and responsive landing page templates in HubSpot
• Set up custom events and tags in Google Tag Manager
• Researched and tested third-party APIs for potential integration
• Reviewed teammates’ code and participated in pair programming sessions
• Collaborated with designers on user experience and interface concepts
• Wrote, groomed, and estimated level of effort for tickets during bi-weekly Agile sprints
• Taught introductory coding classes to colleagues outside of the engineering department

### Creative Technologist & Web Developer @ Ogilvy
Jan 2016 – Jan 2017 | Washington D.C. Metro Area
• Coded responsive and accessible websites, WordPress themes, interactive infographics, and animated banner ads
• Conducted heuristic evaluations to gauge usability of client websites
• Consulted with clients to recommend user experience improvements for their websites
• Analyzed user testing videos, then submitted ideas for further testing
• Gathered website traffic data and examined visitor insights from Google Analytics

### Freelance Web Developer & Consultant @ Axiom
Jan 2016 – Jan 2016 | Remote
• Created custom, responsive, and editable HTML landing page templates in HubSpot
• Crafted responsive landing pages in HubSpot, using the new templates
• Set up foundational stylesheets for landing pages in HubSpot
• Reviewed and evaluated potential new hires' code samples

### Web Development Specialist, Marketing @ WeddingWire
Jan 2015 – Jan 2016 | Chevy Chase, MD
• Coded responsive landing pages and small-scale websites
• Created and maintained landing page templates in Ruby on Rails as well as HubSpot
• Consulted with design team to ensure projects were user-friendly and mobile-optimized
• Managed project intake and delegated work among team members
• Coordinated and executed setup of new Ruby on Rails application
• Trained teammates in Ruby and Rails basics

### Web Development Associate, Marketing @ WeddingWire
Jan 2013 – Jan 2015 | Chevy Chase, MD
• Coded responsive landing pages and small-scale websites
• Created 10 editable and responsive landing page templates in HubSpot

### Email Marketing Intern @ WeddingWire
Jan 2013 – Jan 2013 | Chevy Chase, MD
• Coded HTML emails and corresponding landing pages from scratch
• Created a new, responsive email template for B2B emails
• Adapted existing website code for A/B testing


## Education
### Certificate in Back-End Web Development
General Assembly
Jan 2015 – Jan 2015

### Bachelor of Arts (B.A.) in Communication
The George Washington University
Jan 2008 – Jan 2012

### The Hewitt School


## Contact & Social
- LinkedIn: https://linkedin.com/in/jennifergorfine

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Source: https://flows.cv/jennifergorfine
JSON Resume: https://flows.cv/jennifergorfine/resume.json
Last updated: 2026-03-22