• Support policy and procedure updates to ensure alignment with DHS standards and regulations.

• Research IT systems, data sources, and information-sharing ecosystems to support mission objectives.

• Conduct user research and develop personas, user stories, and use cases to define customer needs.

• Develop BPMN (Business Process Model and Notation) process maps to improve workflow clarity and support stakeholder decision-making for mission-critical objectives.

• Collaborate with cross-functional teams to gather and document operational and system requirements.

• Create gap analyses and recommend solutions to address capability shortfalls.

• Review official policies, audit reports, and planning documents for accuracy, compliance, and completeness.

• Assist with risk identification and mitigation strategies for ongoing projects and programs.

• Prepare reports, briefings, and visualizations to present findings and key performance metrics to leadership and stakeholders.

• Utilize JIRA and Confluence to manage workflows, track progress, and apply Agile project management practices.

• Developed full-stack solutions and dynamic user interfaces using JavaScript, EmberJS, and CSS, increasing user engagement for over 1 billion members.

• Partnered with engineering managers, product managers, and UX designers to align solutions with product goals.

• Maintained scalable code libraries, created technical documentation, and conducted code reviews to streamline onboarding and enhance team collaboration.

• Engineered back-end services using Java, improving API response times by 20% and resolving 100% of production bugs within two-week sprints.

• Conducted unit tests for back-end systems using JUnit, and ensured reliable code deployments through rigorous testing and continuous improvement.

• Reviewed data metrics and user behavior using T-rex software to identify and implement security, scalability, and accessibility improvements.

• Planned, executed, and closed multiple projects within scope, achieving 100% on-time delivery within budget.

• Leveraged tools like ClickUp, Gantt charts, and risk assessment matrices to track progress, mitigate risks, and ensure seamless workflows across all project phases.

• Gathered functional and operational requirements, created user personas, defined user stories & root causes, and partnered with stakeholders and vendors to deliver tailored solutions aligned with customer needs.

• Authored detailed Statements of Work (SOWs) to define project scope, deliverables, and timelines. • Developed and maintained RACI charts and other documentation to ensure clear responsibilities and strategic alignment across all project activities.

• Managed a team of 5 software engineers and 3 UX designers, increasing productivity by 25% through effective task allocation and Agile methodologies.

• Acted as the primary point of contact for stakeholders, providing clear updates and managing expectations.

• Conducted regular project reviews to address challenges, implement corrective actions, and ensure the successful delivery of client-focused outcomes.

• Implemented AI-driven solutions to streamline automation, reducing processing times by 30% and boosting satisfaction rates to 95%.

• Implemented the use of JavaScript, Bootstrap, Flexbox, HTML, Web Design, CSS, and Git/GitHub through live instruction and applied demos (400+ hours of training).

• Employed SQL to build tables, specify constraints, and apply indexes.

• Gained competency in Visual Studio to write, build, execute and debug code.

• Built and executed unit tests, ensuring high-quality code and minimizing production issues.

• Leveraged Git and GitHub for version control, managing repositories and conducting code reviews to enhance project quality and enhance team learning.

• Applied industry-standard tools and practices to strengthen full-stack development expertise and deliver efficient, scalable solutions.

• Worked closely with team members to enhance problem-solving and teamwork.

• Provided constructive feedback during code reviews, improving overall project quality and team skill development.

• Utilized common management, editing, and conference tools such as Microsoft Outlook, PowerPoint, and Zoom.

• Communicated professionally over digital platforms by utilizing strategies, tools, and feedback to adapt to the environment.

• Managed a team of 10-20 colleagues, recruiting and training 5 new UX designers.

• Mentored junior designers to enhance their professional growth.

• Worked closely with product managers and cross-functional teams to define user personas, journey maps, and design specifications.

• Conducted user research, usability testing, and developed wireframes, prototypes, and high-fidelity design mockups, leading to a 25% improvement in product usability.

• Established a comprehensive design system to streamline workflows, enhance visual consistency, and boost workload capacity.

• Built project roadmaps, led Agile sprints, and managed design backlogs to balance user needs, technical feasibility, and business requirements.

• Ensured design consistency across products and platforms while aligning solutions with target audience needs and goals.