# Jennifer J.

> Cybersecurity @ DHS • UPenn Alumna

Location: San Francisco, California, United States
Profile: https://flows.cv/jenniferj

Hi! I'm Jennifer! Currently, I'm working for the U.S. Department of Homeland Security, and I take extreme pride in that. Most recently, I completed an internship as a Software Engineer at LinkedIn.

I graduated summa cum laude from the University of Pennsylvania where I achieved a BS in Data Analytics and Psychological Science. Previously, I’ve earned an AS in Computer Science: Full-stack Software Development, as well as a Professional Diploma in UX Research & Design. Needless to say, I enjoy staying busy and learning new concepts.
 
With over 12 years of customer service experience, including 7 years in a managerial capacity, I really enjoy being in roles where I can demonstrate my leadership, streamline processes, and make a real difference in how we connect with people. What matters most to me is having a career that feels meaningful, where I know I’m helping others and making a positive impact.

In my free time, I like to travel, work on creative side projects, produce music, and ride mountain biking trails!

Let's connect :)

## Work Experience
### Cybersecurity Analyst @ U.S. Department of Homeland Security
Jan 2023 – Present | Washington, District of Columbia, United States
• Support policy and procedure updates to ensure alignment with DHS standards and regulations.
• Research IT systems, data sources, and information-sharing ecosystems to support mission objectives.
• Conduct user research and develop personas, user stories, and use cases to define customer needs.
• Develop BPMN (Business Process Model and Notation) process maps to improve workflow clarity and support stakeholder decision-making for mission-critical objectives.
• Collaborate with cross-functional teams to gather and document operational and system requirements.
• Create gap analyses and recommend solutions to address capability shortfalls.
• Review official policies, audit reports, and planning documents for accuracy, compliance, and completeness.
• Assist with risk identification and mitigation strategies for ongoing projects and programs.
• Prepare reports, briefings, and visualizations to present findings and key performance metrics to leadership and stakeholders.
• Utilize JIRA and Confluence to manage workflows, track progress, and apply Agile project management practices.

### Software Engineer Intern @ LinkedIn
Jan 2023 – Jan 2024 | Mountain View, California, United States
• Developed full-stack solutions and dynamic user interfaces using JavaScript, EmberJS, and CSS, increasing user engagement for over 1 billion members.
• Partnered with engineering managers, product managers, and UX designers to align solutions with product goals.
• Maintained scalable code libraries, created technical documentation, and conducted code reviews to streamline onboarding and enhance team collaboration.
• Engineered back-end services using Java, improving API response times by 20% and resolving 100% of production bugs within two-week sprints.
• Conducted unit tests for back-end systems using JUnit, and ensured reliable code deployments through rigorous testing and continuous improvement.
• Reviewed data metrics and user behavior using T-rex software to identify and implement security, scalability, and accessibility improvements.

### Technical Project Manager @ Lamarka
Jan 2023 – Jan 2023 | Palo Alto, California, United States
• Planned, executed, and closed multiple projects within scope, achieving 100% on-time delivery within budget.
• Leveraged tools like ClickUp, Gantt charts, and risk assessment matrices to track progress, mitigate risks, and ensure seamless workflows across all project phases.
• Gathered functional and operational requirements, created user personas, defined user stories & root causes, and partnered with stakeholders and vendors to deliver tailored solutions aligned with customer needs.
• Authored detailed Statements of Work (SOWs) to define project scope, deliverables, and timelines. • Developed and maintained RACI charts and other documentation to ensure clear responsibilities and strategic alignment across all project activities.
• Managed a team of 5 software engineers and 3 UX designers, increasing productivity by 25% through effective task allocation and Agile methodologies.
• Acted as the primary point of contact for stakeholders, providing clear updates and managing expectations.
• Conducted regular project reviews to address challenges, implement corrective actions, and ensure the successful delivery of client-focused outcomes.
• Implemented AI-driven solutions to streamline automation, reducing processing times by 30% and boosting satisfaction rates to 95%.

### Software Engineer Apprentice @ Year Up
Jan 2023 – Jan 2023 | San Francisco, California, United States
• Implemented the use of JavaScript, Bootstrap, Flexbox, HTML, Web Design, CSS, and Git/GitHub through live instruction and applied demos (400+ hours of training).
• Employed SQL to build tables, specify constraints, and apply indexes.
• Gained competency in Visual Studio to write, build, execute and debug code.
• Built and executed unit tests, ensuring high-quality code and minimizing production issues.
• Leveraged Git and GitHub for version control, managing repositories and conducting code reviews to enhance project quality and enhance team learning.
• Applied industry-standard tools and practices to strengthen full-stack development expertise and deliver efficient, scalable solutions.
• Worked closely with team members to enhance problem-solving and teamwork.
• Provided constructive feedback during code reviews, improving overall project quality and team skill development.
• Utilized common management, editing, and conference tools such as Microsoft Outlook, PowerPoint, and Zoom.
• Communicated professionally over digital platforms by utilizing strategies, tools, and feedback to adapt to the environment.

### UX Design Manager @ Oppia Foundation
Jan 2022 – Jan 2023 | San Francisco, California, United States
• Managed a team of 10-20 colleagues, recruiting and training 5 new UX designers.
• Mentored junior designers to enhance their professional growth.
• Worked closely with product managers and cross-functional teams to define user personas, journey maps, and design specifications.
• Conducted user research, usability testing, and developed wireframes, prototypes, and high-fidelity design mockups, leading to a 25% improvement in product usability.
• Established a comprehensive design system to streamline workflows, enhance visual consistency, and boost workload capacity.
• Built project roadmaps, led Agile sprints, and managed design backlogs to balance user needs, technical feasibility, and business requirements.
• Ensured design consistency across products and platforms while aligning solutions with target audience needs and goals.

### Lead Data Analyst @ Premier Technology Services, Inc.
Jan 2021 – Jan 2022 | Cleveland, Ohio, United States
• Conducted data analysis using Python, R, SQL, and Excel, reducing data processing time by 50% through automation.
• Developed and maintained dashboards in Tableau and Power BI, improving dashboard accuracy and delivering actionable insights for process improvements and strategic planning.
• Performed verification and validation of medical testing equipment to meet design requirements and align with regulatory standards.
• Improved product quality assurance and ensured 100% compliance with ISO 13485 and FDA guidelines through meticulous data handling and reporting practices.
• Collaborated with cross-functional teams to define data requirements and resolve discrepancies through root cause analysis.
• Implemented data validation and cleansing procedures, reducing errors and enhancing overall data quality for reliable decision-making.
• Monitored and tracked metrics related to medical testing equipment performance, providing timely updates to leadership and regulatory bodies.
• Utilized data visualization tools to clearly present complex analytical results to non-technical stakeholders, achieving alignment and supporting informed decision-making.
• Developed and automated workflows to streamline data processing and reporting tasks.
• Created clear documentation of findings and presented actionable recommendations to stakeholders.

### Administrative Assistant @ Premier Technology Services, Inc.
Jan 2020 – Jan 2020 | Cleveland, Ohio, United States
• Provided executive-level administrative support to senior leadership, including complex calendar management, coordination of domestic and international travel, preparation of meeting materials, and handling of sensitive correspondence with discretion.
• Maintained comprehensive documentation systems, created detailed internal reports, and ensured timely follow-up on key project deliverables, client communications, and task assignments.
• Supported cross-functional departments by streamlining day-to-day office workflows, improving team coordination, and implementing organizational systems that enhanced overall operational efficiency.
• Served as the primary point of contact for both internal teams and external clients, ensuring professional interactions, timely information flow, and high standards of accuracy across all legal documentation and communication.

### Software Quality Assurance Analyst @ Brainnest
Jan 2022 – Jan 2022 | Berlin, Germany
• Collaborated with the QA team to review project requirements and validate software functionality.
• Documented and tracked software defects, issues, and bugs using JIRA with clear and concise descriptions.
• Designed and executed manual test cases across multiple environments to verify application performance.
• Retested fixed defects and confirmed resolution prior to release, ensuring product stability.
• Participated in sprint planning and Agile ceremonies, providing QA input to improve test coverage.
• Coordinated with engineers and stakeholders to identify root causes of recurring issues.
• Conducted regression testing to ensure new features did not break existing functionality.
• Reviewed requirements and user stories to confirm alignment with acceptance criteria.
• Produced test reports and metrics for leadership to assess product readiness.
• Improved defect turnaround time by streamlining communication between QA and development teams.

### Videographer @ Unknown
Jan 2017 – Jan 2021
• Filmed and edited video content for events, small businesses, and personal projects, completing 50+ projects annually.
• Developed creative storyboards and production plans to align with client goals.
• Operated professional cameras, lighting, and audio equipment to achieve high-quality footage.
• Edited videos using Adobe Premiere Pro and After Effects, adding effects, sound, and transitions to meet client specifications.
• Managed project timelines, delivering 100% of final edits on or before deadlines.
• Conducted client consultations to capture vision, style preferences, and intended audience, achieving a 90%+ repeat client rate.
• Produced promotional videos for marketing campaigns and social media, increasing client engagement by up to 25%.
• Optimized video content for different platforms including YouTube, Instagram, and websites, ensuring cross-platform compatibility.
• Built positive client relationships that led to ongoing business and referrals.
• Balanced multiple projects simultaneously, ensuring consistent quality and creativity under tight deadlines.

### Bench Jeweler / Metalsmith @ Signet Jewelers
Jan 2013 – Jan 2017 | Strongsville, Ohio, United States
• Repaired and resized high-end customer jewelry including rings, necklaces, and bracelets, completing an average of 100+ pieces per day.
• Inspected gemstones and metals for quality assurance before and after work, maintaining a 98% accuracy rate in defect detection.
• Performed precision stone setting, soldering, polishing, and engraving to meet client specifications.
• Restored heirloom and custom pieces while preserving original design integrity, increasing repeat customer requests.
• Collaborated with sales staff to provide accurate repair timelines and cost estimates, supporting upsell opportunities.
• Maintained detailed records of repairs and conducted inventory tracking for precious metals and stones.
• Adhered to strict safety and quality standards in a lab-like environment, passing all internal quality audits.
• Delivered excellent customer satisfaction, contributing to a 90%+ positive service rating.
• Trained and mentored junior staff on jewelry handling and repair techniques, improving team efficiency.
• Increased shop efficiency by streamlining common repair workflows, reducing turnaround time by 12%.

### Customer Service Specialist @ Bon Appétit Management Company
Jan 2013 – Jan 2016 | Cleveland, Ohio, United States
• Assisted an average of 100+ guests daily with food and beverage orders while maintaining excellent service standards.
• Resolved customer complaints quickly and effectively, achieving a 95%+ satisfaction rate.
• Handled cash and credit transactions with 100% accuracy and accountability.
• Supported catering events by coordinating large orders of 50–200 meals and ensuring timely delivery.
• Maintained clean and organized service stations to meet health and safety standards, passing inspections consistently.
• Trained and mentored 5+ new team members on POS systems and customer service best practices.
• Anticipated customer needs to improve dining experiences and increase repeat patronage.
• Assisted with daily opening and closing duties, including reconciliations and register balancing.
• Collaborated with kitchen staff to ensure order accuracy and timeliness, reducing re-makes by 15%.
• Improved customer wait times by efficiently managing service flow during peak hours.

### Guest Service Representative @ Holden Forests & Gardens
Jan 2013 – Jan 2016 | Cleveland, Ohio, United States
• Welcomed and assisted an average of 150+ visitors daily with information on exhibits, events, and memberships.
• Sold tickets and processed memberships through POS systems with 100% transaction accuracy.
• Handled cash, credit, and debit transactions while balancing daily profits and reconciling registers without discrepancies.
• Guided groups and individuals through tours, providing engaging educational context that increased visitor satisfaction scores.
• Resolved guest complaints with professionalism, achieving a 90%+ positive resolution rate.
• Supported special events by coordinating guest services, managing logistics, and assisting staff for groups of 200+.
• Maintained accurate attendance, sales, and membership records for reporting and planning purposes.
• Ensured facility cleanliness, safety, and accessibility for both guests and staff, contributing to strong compliance ratings.
• Assisted in training and onboarding new employees on customer service and organizational policies.
• Promoted memberships and seasonal events, boosting membership sales by 12% through effective upselling techniques.

### Salon Groomer @ Petco
Jan 2010 – Jan 2014 | Macedonia, Ohio, United States
• Provided grooming services including bathing, haircuts, nail trims, and ear cleaning, averaging 6–8 pets per day.
• Ensured the health and safety of animals by monitoring for signs of illness or stress, reducing grooming-related incidents by 10%.
• Consulted with pet owners to understand grooming preferences and special needs, achieving a 95% customer satisfaction rate.
• Maintained detailed grooming records for each client to support repeat visits and service continuity.
• Trained and mentored new groomers on safe handling and grooming techniques, improving onboarding efficiency.
• Upheld Petco’s standards for animal care and grooming quality, consistently passing internal quality reviews.
• Built loyal customer relationships by providing consistent, high-quality service that increased repeat business.
• Managed grooming appointments to maximize efficiency and minimize wait times.
• Recommended grooming products and services to pet owners, contributing to a 12% increase in retail sales.
• Followed sanitation and safety protocols to maintain a clean grooming environment and ensure compliance.

### Operations Manager @ Marco's Pizza (Marco's Franchising, LLC)
Jan 2009 – Jan 2013 | Macedonia, Ohio, United States
• Managed daily operations for a high-volume franchise location, consistently meeting sales and performance targets.
• Supervised and developed a team of 15+ employees, including hiring, training, and conducting performance evaluations.
• Oversaw scheduling to ensure adequate coverage while controlling labor costs.
• Maintained and projected inventory needs week to week, optimizing supply orders and reducing food waste by 15%.
• Ensured full compliance with health, safety, and food quality standards, achieving a 95%+ rating on inspections.
• Resolved customer complaints and implemented service improvements.
• Increased sales revenue by promoting specials and upselling menu items, boosting average ticket size by 12%.
• Balanced and reconciled daily financial reports with 100% accuracy, managing cash flow and deposits.
• Implemented employee training programs that enhanced service quality and increased team efficiency by 25%.
• Streamlined operations by redesigning ordering and preparation workflows, cutting order turnaround times by 20%.


## Education
### Bachelor of Applied Science - BASc in Data Analytics and Psychological Science
University of Pennsylvania

### Professional Diploma in UX Design
UX Design Institute

### Digital Marketing
COOP Careers Fellowship

### Associate of Science - AS in Computer Science: Full-Stack Software Development
Santa Rosa Junior College

### Professional Real Estate Pre-Licensing in Real Estate
Hondros College of Business

### High School Diploma
Trinity High School


## Contact & Social
- LinkedIn: https://linkedin.com/in/jennyjae

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Source: https://flows.cv/jenniferj
JSON Resume: https://flows.cv/jenniferj/resume.json
Last updated: 2026-04-13