Oversaw 3+ design projects and design decisions as design lead for a team of engineers. Focused on core product changes while building a design system document to aid in future decisions.
Spearheaded a redesign of the dataset page, the primary page that users use, to increase usability and comprehension of primary features on the dataset experience through research and multiple design iterations. Conducted user research (usability testing, user interviews, and A/B testing) to ensure a great data-driven user experience for users. Identified and addressed usability issues, and gathered feedback to improve the overall user experience.
Hosted weekly design meetings between the product team and the customer teams to foster open communication between the product team and the customer teams about current prototypes and product updates.
Managed user feedback through NPS scoring and facilitated video and email communications to dive deeper into the users’ concerns and experiences to be more knowledgeable about their needs and find solutions to optimize their experience.