# Jennifer Rhau > User Experience Designer | Product Designer Location: New York, New York, United States Profile: https://flows.cv/jenniferrhau I am a Product Designer with experience in B2B Saas space. I have a passion for creating user-friendly, engaging, and innovative products. I believe that design can be a powerful tool for change, and I am committed to using my skills to create products that are ethical, accessible, and inclusive. I believe that design is a powerful tool that can be used to make a positive impact on the world. I am committed to using my skills to create products that are ethical, accessible, and inclusive. I believe that everyone deserves to have access to high-quality design, regardless of their background or ability. I am always looking for new challenges and opportunities to learn and grow. I am passionate about using my skills to make a positive impact on the world. If you are looking for a talented and experienced Product Designer, I would be happy to discuss how I can contribute to your team. View portfolio & Resume: Jrhau.com *****Skills User Experience Design User Interface Design Information Architecture Visual Design Prototyping Usability Testing Design Research Design Systems Agile Sketch Figma Adobe XD Adobe Photoshop Adobe Illustrator *****My interests Design Technology Social impact Music Astrology Media 2019 Grace Hopper Scholar ## Work Experience ### User Experience Designer @ Genesys Jan 2023 – Present | United States ### Product Designer and Researcher @ Claravine Jan 2021 – Jan 2023 Oversaw 3+ design projects and design decisions as design lead for a team of engineers. Focused on core product changes while building a design system document to aid in future decisions. Spearheaded a redesign of the dataset page, the primary page that users use, to increase usability and comprehension of primary features on the dataset experience through research and multiple design iterations. Conducted user research (usability testing, user interviews, and A/B testing) to ensure a great data-driven user experience for users. Identified and addressed usability issues, and gathered feedback to improve the overall user experience. Hosted weekly design meetings between the product team and the customer teams to foster open communication between the product team and the customer teams about current prototypes and product updates. Managed user feedback through NPS scoring and facilitated video and email communications to dive deeper into the users’ concerns and experiences to be more knowledgeable about their needs and find solutions to optimize their experience. ### UX Intern @ Claravine Jan 2021 – Jan 2021 Data Standards Cloud focusing on Data Integrity | First design hire Appointed as the solo designer, the first design hire, to conduct research and redesign product information architecture. Conducted user research to identify the pain points leading to a data approval feature request by interviewing 5 users and following up with these users to conduct idea validation. Executed a research initiative to discover complications in information architecture by orchestrating a card sorting activity with 8 customer success managers, a heuristics evaluation, and a competitive analysis to inform a suggested redesign. ### Designer @ NYC Design Factory Jan 2019 – Jan 2020 | New York, New York, United States Challenge Based Innovation (CBI) is a part of the Design Factory Global Network in collaboration with CERN ideasquare. CBI brought together 4 teams from 3 different countries for a 2 week intensive as part of a 6-month project to conceptualize an innovative 2030 solution for the United Nations 3rd Sustainable Development goal integrated with CERN technology. Acted as lead designer in a driven team of four to develop, design, and research innovative 2030 solutions for the United Nations' 3rd sustainable development goal using the design thinking processes for innovation during fast-paced ideation sessions. Communicated with three international teams to develop several mockups and prototypes during 2-week intensive and presented the research and final solution, MediPod, to an international audience after 8 months of product design. ### Enrollment Operations Student Assistant @ Pace University Jan 2018 – Jan 2020 | New York, NY The Office of Admissions aids all incoming students with everything needed during the application process. It is also responsible for student enrollment decisions and keeping open communication between the university and prospective students. • Managed front desk and organized meetings between admission counselors and students • Respond to various queries of prospective students via phone calls and email enabling them to get through the admission process correctly. • Managed distribution of school merchandise to various admission partners helping with branding of the school at their spaces. • Collaborated in a team of 10 to analyze, evaluate, match, rectify, and manage data of more than 9000 graduate and undergraduate students using AXIOM and Slate to facilitate smooth data management for the office. ### Sunflower Hack Lead Coordinator / Event Planner @ Pace University - Seidenberg School of Computer Science and Information Systems Jan 2019 – Jan 2020 | New York, NY Sunflower Hack is the first student-run hackathon on the Pace University New York City Campus. It was a 12-hour event and an 8-hour hackathon. We collaborated with 8 organizations and companies to organize this event and received the Outstanding Collaborative Program of the Year at the 2019 - 2020 Setters Leadership Award. ### Peer Mentor @ Pace University - Seidenberg School of Computer Science and Information Systems Jan 2017 – Jan 2019 | New York City Metropolitan Area ## Education ### Master's degree in Design Science University of Michigan ### Bachelor of Science - BS in Computer Science Pace University ## Contact & Social - LinkedIn: https://linkedin.com/in/jennifer-rhau --- Source: https://flows.cv/jenniferrhau JSON Resume: https://flows.cv/jenniferrhau/resume.json Last updated: 2026-03-29