# Jenny Heon

> UX Designer, Product Designer, Background in Architecture

Location: San Francisco, California, United States
Profile: https://flows.cv/jennyheon

I’m a UX Designer based in San Francisco with 4+ years of experience leading complex, high-impact product work across web and mobile. I specialize in retention, discovery, and systems-driven design. My background in architecture shapes my systems thinking, attention to detail, and ability to design scalable solutions that balance usability, clarity, and moments of delight.

Tools: Figma, Sketch, Miro, InVision, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, REVIT, rhino, CAD. 

Skills: User Research, User Personas, Wireframing, Prototyping, User Testing, Collaboration, Communication, Negotiation, Empathy.

## Work Experience
### UX Designer @ Ingenio
Jan 2024 – Present | San Francisco, California, United States
Led end-to-end UX across three product pods during a period of reduced UX capacity, independently prioritizing work across web and mobile.
Drove major retention and discovery initiatives, including Keen Rewards, Ratings & Reviews, My Lists, and Chat Re-Architecture.
Improved advisor discovery and matching through a redesigned Advisor Detail Page and Ratings & Reviews experience, including AI-powered search and summaries, enhanced sorting, rating histograms, upvotes, and refreshed imagery and typography.
Designed a new Keen Rewards system, including a rewards dashboard, tier-point visualization, campaign visuals, and reward deductions across chat and call summaries.
Designed and launched My Lists, enabling users to personalize their homepage and organize favorite advisors.
Led Chat Re-Architecture, facilitating a cross-functional workshop and delivering approved designs on an accelerated timeline, including an advanced Lottie animation as a moment of delight.

### Product Designer @ Edgevanta
Jan 2024 – Jan 2024 | Nashville, Tennessee, United States
Shipped two product updates in four weeks to improve CRM usability.
Built a Figma design library and led early discovery for upcoming projects.

### Lead User Experience Designer @ Health X
Jan 2022 – Jan 2024 | London, England, United Kingdom
Conducted 30 user interviews to define personas and guide product strategy.
Designed the end-to-end iOS app for a cardiovascular wearable.
Led usability testing and designed the company website in Webflow.

### Product Design Lead @ Carebound
Jan 2024 – Jan 2024 | Remote
Led UX for an AI-driven MVP, shaping feature direction through research and testing.
Managed design-engineering collaboration and delivered production-ready designs.

### Architectural Designer @ Perry Architects, Inc
Jan 2020 – Jan 2024 | San Francisco, California, United States
Designed affordable housing proposals from schematic design through construction drawings.
Coordinated with engineers, developers, contractors, and consultants on multifamily housing.

### UX Designer @ Benten Technologies, Inc.
Jan 2022 – Jan 2022
Redesigned a caregiving mobile app; defined MVP scope using Impact vs. Effort analysis.

### Architectural Designer @ Scientia Architects
Jan 2020 – Jan 2020 | Houston, Texas, United States

### Intern @ Ennead Architects LLP
Jan 2018 – Jan 2019 | Greater New York City Area

### Intern @ WORKac
Jan 2017 – Jan 2017

### Intern @ Mitchell|Giurgola Architects, LLP
Jan 2016 – Jan 2016


## Education
### UX Design Career Track in UX Design
Springboard

### Bachelor of Architecture - BArch; BA in Art History
Rice University

### High School Diploma
Horace Mann School


## Contact & Social
- LinkedIn: https://linkedin.com/in/jenny-h-heon
- Portfolio: https://jennyheon.com/

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Source: https://flows.cv/jennyheon
JSON Resume: https://flows.cv/jennyheon/resume.json
Last updated: 2026-04-13