# Jenny L. > UX Designer @ JPMC Location: New York, New York, United States Profile: https://flows.cv/jennyl I'm an enthusiastic problem solver with a passion for creating joyful and meaningful digital experiences. I design products that are human-centered and approach all design challenges with empathy. Skills: User Experience Design, User Interface Design, User Research, Competitive Analysis, Wireframing, Prototyping, Usability Testing, Detailed Reporting, Story Telling, Agile Sprints, Product Design Programs: Figma, Sketch, UX Pin, Userlytics, Ethnio, Invision, Miro, Zeplin, Jira ## Work Experience ### User Experience Designer, Sr. Associate @ JPMorgan Chase & Co. Jan 2023 – Present ### Senior User Experience Designer @ Healio Jan 2022 – Jan 2022 | United States ### User Experience Designer @ Healio Jan 2021 – Jan 2022 ### UX/UI Designer (Contract) @ The Setting NYC Jan 2020 – Jan 2021 • Provided UX support for 10 person team for early stage startup focused on brand design • Evaluated information architecture and UI of clients’ websites • Presented findings in client meetings and collaborated with software engineers to implement edits • Helped decrease user drop off rate on client's e-commerce site by 60% with redesigned IA and navigation bar ### Junior Security Analyst @ Blink Health Jan 2019 – Jan 2020 • Personally audited the accounts of departing employees’ prior to their resignation to ensure there were no unlawful downloads and leakage of confidential information • Analyzed each dashboard in the SIEM and Carbon Black to evaluate the potential risk of each event • Conducted investigations of any suspicious or potentially suspicious activities found in the SIEM and document findings in Jira • Reported findings and escalated issues in a timely manner to the Director of Security Operations  • Identified vulnerabilities in the network via the SIEM; downloaded vulnerability reports and investigated the machine/user in question via IP address; reported vulnerabilities and details to IT by creating Jira tickets; followed up with IT until the vulnerability is remediated • Monitored log-ins and activity for every company domain on Google   • Monitored potential malware in the system through Carbon Black • Assigned, created, labeled, investigated, followed-up, and closed tickets in Jira as they are submitted; created tickets when documentation and visibility within the team was needed  • Was responsible for codifying official company security policies, e.g. authored on and off-boarding policy • Authored runbook and knowledge base articles to propagate security team Confluence page ### Employee Experience Coordinator @ Blink Health Jan 2018 – Jan 2019 • Refined skills such as communication and collaboration to enhance the culture for the employees of the office. As a designer, these skills proved useful when creating and presenting projects with teammates to stakeholders ### Human Resources Intern @ CASES Jan 2017 – Jan 2018 | Brooklyn, New York • Created employee profiles within ADP Workforce, PPI Benefits, and Principal • Screened resumes on SmartRecruiters • Guided HR inquiries and filtered communication between external and internal points of contact • Coordinated an average of 30 interviews per week with potential hires for relevant managers • Conducted phone screenings and execute reference check calls • Managed school job boards and recruitment platforms • Adept at facilitating on-site recruiting events for potential student hires at NYC universities ### Operations Assistant @ Ivy Medical Services Jan 2017 – Jan 2017 • Scheduled daily appointments, averaging 40 phone calls a day to follow up with existing and prospective patients • Collaborated with managers to complete patient medical interviews and completed an average of 7 interviews a week • Prepared examination rooms and assisted in patient physical exams; Maintained 300+ patients’ medical records ### Political Intern @ Office of Congresswoman Grace Meng Jan 2015 – Jan 2015 | Flushing, New York • Worked with a team of 3 on Congresswoman’s re-election campaign; Acted as liaison to maintain positive relations • Assisted constituents with immigration documentation process and connected them with other resources if needed • Registered local residents to vote and informed them of upcoming elections; Helped analyze completed campaigns ### Teacher's Assistant @ Head Start Jan 2014 – Jan 2014 | Manhasset/Great Neck • Taught and assisted students, ages 3-4, with homework • Designed daily activities for recess, and arts and crafts ## Education ### Bachelor of Arts - BA in Psychology New York University ### Certification of Completion in User Experience Design General Assembly ### High School Diploma Great Neck South High School ## Contact & Social - LinkedIn: https://linkedin.com/in/jenny-liu24 --- Source: https://flows.cv/jennyl JSON Resume: https://flows.cv/jennyl/resume.json Last updated: 2026-03-29