# Jenny L. > AI Product & Research | Consultant Location: San Francisco Bay Area, United States Profile: https://flows.cv/jennyl2 ## Work Experience ### AI Product Manager and Head of Research @ Global AI Platform Corporation Jan 2024 – Present | Santa Clara County, CA Joined as an early founding hire, working closely with leadership in driving product definition and execution of Aster, a conversational AI agent that supports customers from daily planning to agentic task execution. Backed by SK Telecom, we work cross-functionally across US and South Korea. Drove unified agent architecture that achieved double-digit increase in user retention rate while improving LLM quality through user-focused evaluation frameworks and improved prompt engineering guidelines. ### Head of Research (Product Strategy & GenAI Development) @ Grammarly Jan 2020 – Jan 2024 | San Francisco Bay Area Built research organization from 0 to 22 members and drove Grammarly's generative AI product from concept to launch, partnering with C-suite on product strategy and AI product roadmap. Led Jobs-to-Be-Done foundational segmentation shaping expansion across enterprise and consumer segments. Transforming marketing messaging, informing new product lines, and establishing measurement frameworks through executive metrics reviews. ### Head of User Experience Research, Rides Business @ Uber Jan 2019 – Jan 2020 | San Francisco Bay Area Led 18 researchers informing product roadmaps and key opportunity areas for ride-share product lines across Rider, Driver, Marketplace, Uber Pool, Bikes/Scooters and Uber Business. Directed research initiatives that drove increase in multi-product adoption and feature discovery. Co-led pickup experience redesign reducing friction and accelerated delivery by 35% through scalable research operations. ### UX Design Manager @ Uber Jan 2020 – Jan 2020 Managed cross-functional team of 10 (design, research, content) driving rapid execution of COVID response products—coordinating stakeholders to ship mask verification, safety checklists, and rider education in the area of Rides Foundation, Trust & Safety. ### Marketplace & Shared Rides (Quantitative) Research Manager @ Uber Jan 2017 – Jan 2019 | San Francisco Bay Area Hired and built a team of researchers on the study of human and computational aspects of Uber’s Marketplace team. Product areas included: pricing, intelligent matching, Shared Rides, promotions, incentives and subscriptions. Led efforts that drove new fare components, subscription strategies, incentive structures, and new product offerings. ### Senior User Researcher @ Uber Jan 2015 – Jan 2017 | San Francisco Bay Area Led numerous app redesigns, Uber China and Uber Pool product innovations through insights that directly informed roadmap. Notable projects include: the shaping of Uber Commute, a new ride-share offering matching riders and car-commuter, achieving 100k rides in Chengdu, China within the first 5 months; New Rider app design to bring a destination-first focused ride-share experience, improving conversion and product scaling to increased offerings and international markets. ### User Experience Researcher @ Salesforce Jan 2014 – Jan 2014 | San Francisco, California Led efforts on the redesign of Salesforce administrator’s dashboard and controls, provided a service blueprint for stakeholders to understand Salesforce administrator’s use and workflow on the platform. ### Information System Architect @ University of California, Berkeley Jan 2013 – Jan 2014 | Berkeley, California Detailed requirements and core use cases for technology vendors to develop and build UC Berkeley's course enrollment system. ### Market Researcher @ Converseon Jan 2010 – Jan 2013 | New York City Analyzed consumer data and conducted market research for international clients, such as IBM, Walmart, National Geographic, Kohler, Publicis, and Starcom. ## Education ### Master of Information Systems and Management (MIMS) in User Experience Research, Product Management, Data Analysis, Human Computer Interaction University of California, Berkeley ### B.A. in College of Social Studies Wesleyan University ### Study Abroad in Arabic, Political Science The American University in Cairo ### Wesleyan University ## Contact & Social - LinkedIn: https://linkedin.com/in/jenlo1018 - Portfolio: https://www.jennylo.ai/ --- Source: https://flows.cv/jennyl2 JSON Resume: https://flows.cv/jennyl2/resume.json Last updated: 2026-04-13