Led product design for Upgrade’s Home Improvement platform, supporting 1,400+ contractors and $400M–$600M in annual transaction volume. Designed a multi-account system that simplified navigation and scaled with growth, launched a savings-focused repayment experience that helped 1,900+ borrowers double their payments within 3 months, and introduced structured team workflows to improve collaboration across product and engineering.

Led B2B design system standardization across complex, data-heavy dashboards to improve clarity and usability, and designed an internal auditing platform that reduced merchant fraud risk while streamlining underwriting operations.

Scaled digital collections experiences at TrueAccord by building and operationalizing the team’s first design system and research practice (17% retention lift), leading consumer repayment and lending redesigns (6.2% repayment increase), and launching a third-party payment portal securing 12 key partnerships.

Designed and shipped payment integrations across Salesforce, SAP BI, Microsoft Dynamics, and Sage 50, reducing delivery time by 26%. Led user research initiatives to uncover key pain points, improving usability and contributing to an 18% increase in sales revenue within 6 months.

Contributed to usability testing and workflow improvements for a web-based local business management platform. Partnered with product and engineering to redesign scheduling and e-commerce features, enhanced responsiveness and micro-interactions, and improved SEO and landing page performance to increase user visibility and traffic.