Co-led the development of an AI-powered technical support assistant, combining RAG pipelines, fine-tuned LLMs (LLaMA 3, OpenAI APIs), and multi-agent orchestration for high-accuracy responses. Designed and deployed a FastAPI-based microservice architecture on GCP, integrating Slack, Zendesk, and GitHub. Built scalable data pipelines, vector search (Elasticsearch), and event-driven workflows to automate and accelerate support operations for modern developer teams.

Architected and led the design of scale-out management solutions for Cisco’s Hyperflex distributed storage platform. Delivered secure, multi-hypervisor (vSphere, Hyper-V, KVM) lifecycle management, REST APIs, and platform observability for performance, health, and capacity. Spearheaded security hardening (FIPS, STIG), resource monitoring tools, and non-disruptive Linux OS migrations, driving adoption across enterprise environments.

Early team member building the complete management stack for a hyper-converged infrastructure platform (acquired by Cisco). Led design and implementation of policy-based distributed control plane, secure REST APIs, upgrade automation, and developer/QA productivity tools. Helped deliver a working MVP in four months and scaled the platform for enterprise-grade deployments.

Architected and developed VMware Update Manager—industry’s first non-disruptive patch and scale-out orchestration tool for ESX and guest OS. Delivered key platform integrations including SMP Fault Tolerance and Cisco Distributed Virtual Switch deployment support. Work contributed to broad platform adoption and simplified lifecycle management for VMware’s global customer base.