Led a multidisciplinary UX team to deliver customer-centric, AI-first experiences for the Google global salesforce across multiple domains of Google Ads' flagship CRM, where 99.99% of Google's $300B ads revenue runs. Led multiple strategic planning efforts, design facilitation and sprint education, coaching, hiring, design critique and evolved design ops. Our experiences drove $XXB through incremental revenue and productivity savings for Google while maintaining product NetSAT >75%

Lead designer on note writer, Google glass interface, defining next generation of health provider tools. Planned and executed research in the US, India, and Bangladesh across multiple teams to better understand healthcare provider-scribe interactions, synthesized to help define 3+ year roadmap for business. Led/grew three remote designers in Bangladesh in project management, design craft, and communication.