• Own technical readiness of AV/VC systems for in-person events, demos, and leadership

presentations.

• Lead executive and new hire onboarding, including desk setups, license provisioning,

and white-glove support.

• Troubleshoot and escalate across SaaS tools and hardware environments, ensuring

business continuity.

• Collaborate cross-functionally with People Ops to refine access control and

onboarding/offboarding processes.

• Maintain in-room AV infrastructure and support ad hoc executive meeting needs.

• Track and manage IT inventory and e-waste following internal sustainability practices.

• Help automating systems in Rippling and google workspace

• Led North America IT team of five, implementing streamlined processes for onboarding, offboarding, and asset tracking, achieving significant operational efficiency improvements.

• Standardized contractor and FTE onboarding processes through cross-functional collaboration, enhancing coordination and productivity.

• Managed IT operations for Media.Monks and S4Capitol tenants, optimizing Google Workspaces, JAMF, Microsoft, OneLogin, and Slack.

• Enhanced operational effectiveness by implementing automation systems on FreshService and Google Workspace, collaborating with global IT teams.

Owned the end-to-end IT support process for executives, leading efforts to streamline ticket handling, escalation workflows, and issue resolution. Led initiatives to improve service delivery by identifying process inefficiencies and implementing solutions that resulted in faster response times and higher satisfaction rates. Developed and maintained comprehensive documentation for IT policies, procedures, and troubleshooting guidelines, ensuring consistency across the support team. Managed vendor relationships to optimize hardware procurement and resource allocation, including maintaining accurate IT inventory and overseeing the asset lifecycle. Worked closely with cross-functional teams to improve overall service delivery, creating internal knowledge-sharing systems that improved team collaboration and operational efficiency.