Clients: Airbnb, Medallion (brand + product), various YC funded startups. Also, building up a diverse portfolio to steer my career into a more craft-oriented, creative direction after a good run at an eng-focused sales-led company.
Airbnb (2021-22)
ML-powered agent experience for the launch of aircover+ batphone proactive rebooking, internal tools dls, 3-way calling for translators and urgent support line for tokyo olympics 2021. increased rebooking rate: 31% to 59% with nps: 22 to 42. resulted in full time offer (which was re-resourced to a program manager role).
Medallion (2020)
Shaped brand, marketing pages, and initial design system for MVP, working directly with CEO