Conducted mixed-methods research (interviews, usability testing, behavioral analysis) to identify user needs and inform product strategy

Translated research insights into journey maps, service blueprints, and design recommendations used by cross-functional teams

Partnered with product managers and engineers to prioritize features, define requirements, and improve user workflows

Designed solutions for high-stakes workflows, including healthcare and operational systems, balancing usability and efficiency

Conducted usability testing, heuristic evaluations, and workflow analysis to identify friction points and improve user experience

Developed and maintained a scalable design system to ensure consistency across products

Collaborated cross-functionally with product, engineering, and operations teams to align user needs with business goals

Directed high-impact projects, including emergency response workflows, requiring clarity, speed, and usability under pressure

Synthesized research insights into clear deliverables that informed product roadmap decisions

Conducted user research and behavioral analysis to identify friction points and optimize user journeys

Collaborated with UX and product teams to refine interactions, improve conversion, and enhance user experience

Built accessible, WCAG-compliant interfaces and partnered with engineering to ensure technical feasibility

Developed reusable components and supported front-end development to improve efficiency and scalability

Developed email campaigns, newsletters, and outreach materials aligned with organizational messaging

Conducted prospect research and data analysis to identify new donor and funding opportunities

Generated reports on engagement, campaign performance, and revenue contribution

Collaborated with internal teams to create communications that highlighted program impact and organizational initiatives