# Jess Frain > UX Researcher & Product Designer | Data-Driven Experiences | Digital Engagement & Nonprofit Systems Location: New York, New York, United States Profile: https://flows.cv/jessfrain I’m a product designer and UX researcher with a background in nonprofit fundraising and digital systems, focused on building user-centered experiences that drive engagement and meaningful impact. My work sits at the intersection of design, data, and storytelling - whether I’m improving complex workflows, analyzing user behavior, or translating insights into clear, actionable product decisions. I bring a hybrid perspective shaped by experience in healthcare technology, e-commerce, and nonprofit organizations, allowing me to design solutions that are both user-friendly and operationally effective. I’m especially passionate about applying UX and product thinking to mission-driven work, including nonprofits, public sector, and community-focused organizations. Experience with Figma, Adobe Illustrator, Adobe InDesign, Adobe XD, User Testing, HTML, CSS/SASS, Gulp, SQL, Java, Spring, JavaScript, Jquery, JSON, AJAX, Sass, React, Node, Git, and GitHub ## Work Experience ### Product Designer @ eVisit Jan 2023 – Jan 2026 | New York, NY - Led end-to-end UX research and product design for complex digital platforms, improving user satisfaction supporting 89% client retention - Conducted mixed-methods research (interviews, usability testing, behavioral analysis) to identify user needs and inform product strategy - Translated research insights into journey maps, service blueprints, and design recommendations used by cross-functional teams - Partnered with product managers and engineers to prioritize features, define requirements, and improve user workflows - Designed solutions for high-stakes workflows, including healthcare and operational systems, balancing usability and efficiency ### Founding UX Researcher & Designer @ Bluestream Health (acquired by eVisit) Jan 2020 – Jan 2023 | New York, NY - Led UX research and design initiatives for web-based healthcare applications, guiding projects from discovery through launch - Conducted usability testing, heuristic evaluations, and workflow analysis to identify friction points and improve user experience - Developed and maintained a scalable design system to ensure consistency across products - Collaborated cross-functionally with product, engineering, and operations teams to align user needs with business goals - Directed high-impact projects, including emergency response workflows, requiring clarity, speed, and usability under pressure - Synthesized research insights into clear deliverables that informed product roadmap decisions ### Website Support Developer (UI/UX) @ Blue Nile Jan 2015 – Jan 2020 | Seattle, WA - Designed and implemented responsive web interfaces, improving usability and customer engagement across eCommerce platforms - Conducted user research and behavioral analysis to identify friction points and optimize user journeys - Collaborated with UX and product teams to refine interactions, improve conversion, and enhance user experience - Built accessible, WCAG-compliant interfaces and partnered with engineering to ensure technical feasibility - Developed reusable components and supported front-end development to improve efficiency and scalability ### Graphic Designer & Data Specialist @ Trade Development Alliance of Greater Seattle Jan 2015 – Jan 2015 | Seattle, WA - Managed donor CRM systems, supporting fundraising campaigns, audience segmentation, and donor lifecycle tracking - Developed email campaigns, newsletters, and outreach materials aligned with organizational messaging - Conducted prospect research and data analysis to identify new donor and funding opportunities - Generated reports on engagement, campaign performance, and revenue contribution - Collaborated with internal teams to create communications that highlighted program impact and organizational initiatives ### Web Designer & Developer @ Owner, Designer Jan 2011 – Jan 2015 | Seattle, WA ### Graphic Designer & CRM Specialist @ FareStart Jan 2014 – Jan 2015 | Seattle, WA - Developed and executed email campaigns, newsletters, and donor communications - Built audience segments and supported targeted outreach to improve donor engagement and retention - Collaborated with program teams to gather stories and translate impact into compelling content - Created reports and dashboards to track engagement and campaign performance - Built and configured CRM forms, views, dashboards and workflows ### CLE Program Coordinator/ IT Support (Contract) @ Washington State Bar Association Jan 2013 – Jan 2014 | Seattle, WA -Provided technical assistance during live webinars - Collected and calculated data from CLE seminars ### Communications Specialist @ Cross County Connection TMA Jan 2012 – Jan 2013 | Marlton, NJ -Developed and facilitated educational programming about the Safe Routes to School Program (SRTS) - Conducted outreach efforts to increase visibility of the program including working directly with the Voorhees Center for Urban Planning at Rutgers University and school board administrators in our seven county region ### STEM Educator (Contract) @ The Civic League of Greater New Brunswick Jan 2011 – Jan 2011 | New Brunswick, NJ -Provided support in the development, implementation and evaluation of the Elementary After School Program ### Peer Educator Intern @ Montclair State University Jan 2006 – Jan 2010 | Montclair, NJ - Responsible for coordinating materials, volunteers, and resources for three major programming units; Sexual Assault and Violence Ended Week, Equity and Diversity Conferences, and Body Acceptance Week ## Education ### JavaScript Certificate University of Washington ### Java Foundations University of Washington ### UI/ UX Design Thinkful ### Bachelor of Arts (B.A.) in Psychology Montclair State University ### Study Abroad Program in Spanish Language and Literature Universidad Nebrija ## Contact & Social - LinkedIn: https://linkedin.com/in/jess-frain --- Source: https://flows.cv/jessfrain JSON Resume: https://flows.cv/jessfrain/resume.json Last updated: 2026-03-31