# Jess Huang > Experience Design Manager | Strategic Designer & Researcher | UX / Product Design Mentor | Empathetic & Inclusive Team Leader | ex-Bain Location: San Francisco Bay Area, United States Profile: https://flows.cv/jesshuang I have over 15 years of experience in design strategy and human-centered design, focused on uncovering deep user needs and translating them into actionable insights, strategies, products and experiences. I lead teams and mentor designers with empathy, inclusion and humor. I am passionate about teaching and mentoring up-and-coming designers, especially career-changers, college dropouts and bootcamp grads. If you’re interested in mentorship with me, send me a message! ## Work Experience ### Experience Design Manager @ Wells Fargo Jan 2023 – Present | San Francisco, California, United States XD Manager for Lending (Personal, Home and Auto), leading a team of Product and Content Designers to deliver joyful, customer-centric experiences ### Design Leadership Forum Member @ Design Leadership Forum Jan 2022 – Present ### Senior Manager, Strategic Design @ Bain & Company Jan 2022 – Jan 2023 | San Francisco Bay Area ### Manager, Product Design @ Bain & Company Jan 2021 – Jan 2022 | San Francisco Bay Area ### Lead Product Designer @ Bain & Company Jan 2019 – Jan 2021 | San Francisco, California ### Senior Product Designer @ Babylist Jan 2018 – Jan 2019 | Oakland, California ‣ Oversaw the rebrand and visual redesign of Babylist.com and the Babylist iOS App ‣ Conceived of and designed the Babylist Feed experience, which launched in the Babylist iOS App in Q1 2019 ‣ Redesigned and rearchitected the entire Babylist iOS App ‣ Rearchitected Babylist’s desktop/mobile web experience from the ground up (development beginning Q2 2019) ‣ Led the hiring process for a second Senior Product Designer by recruiting, conducting phone screens, coordinating on-site interviews and leading debriefs ### Product Designer @ Degreed Jan 2017 – Jan 2018 ‣ Oversaw and implemented a complete redesign and re-architecture of the Degreed.com marketing page experience through user research, client interviews, visual design and project management ‣ Designed experiences for Enterprise and Channel customers to improve and ease their administrative capabilities ‣ Trained fellow product designers on basic user research fundamentals and helped oversee implementation of more qualitative user research across the product ### UX Design Instructor @ General Assembly Jan 2015 – Jan 2017 | San Francisco, California ‣ 2014 - Expert-in-Residence (Assistant Instructor) for part-time, 12-week User Experience Design Course ‣ 2015 - Two-time instructor for ‘Introduction to User Experience Design’ class ‣ Fall 2016 - Lead Instructor for part-time, 12-week User Experience Design Course. ### UX Research and Design Consultant @ John Hancock Digital Jan 2017 – Jan 2017 | San Francisco Bay Area ‣ Planned qualitative user research project centered around discovering how the average millennial handles their finances, especially around investments ‣ Recruited over 100 potential participants and conducted remote and in-person user interviews around their financial knowledge and behaviors ‣ Provided UX recommendations to John Hancock Digital for future projects and applications ### Product Designer @ HandUp Jan 2016 – Jan 2016 | San Francisco Bay Area ‣ Sole product designer, responsible for entire design experience at HandUp ‣ UX and visual design for projects including HandUp Campaigns, redesigned Homepage experience, Promotional Tool for Campaign Managers ‣ Print design for various brochures, banners, case studies, business cards and HandUp Gift Cards ‣ Product management, backlog prioritization, brainstorming and ideation, development support ### UX Consultant @ Plethora Jan 2016 – Jan 2016 | San Francisco, California Part-time contractor/consultant for UX design improvements to Plethora's CAD software add-in. ### Senior UX/UI Designer, Software and Services @ GoPro Jan 2013 – Jan 2015 | San Francisco Bay Area ‣ Worked with agile, scrum-based teams to create engaging experiences for marketing, ecommerce and support sections of GoPro.com ‣ Foundational research and design work for web-based video editing tools such as the Trim & Share product ‣ Involved in the entire design process through ideation, research, wireframing, prototyping and front-end development ### UX/UI Designer @ General Things Inc Jan 2013 – Jan 2013 Acquired by GoPro in October 2013! ### Senior User Experience Designer @ Playhaven Jan 2012 – Jan 2013 | San Francisco Bay Area ‣ Crafted simple and usable user experiences for the PlayHaven dashboard and internal tools ‣ Developed and maintained the PlayHaven StyleKit, a style guide and front-end framework for the PlayHaven app ‣ Worked with the Visual Designer and Product Management teams to develop processes and methods for seeing a product from ideation to release ### Lead UX Designer, Socialcast (MTS) @ VMware Jan 2011 – Jan 2012 | San Francisco Bay Area ‣ Created mocks, wireframes, requirements and specifications for new features and products ‣ Converted Balsamiq and/or Photoshop mocks into release-ready html/css or haml/sass ‣ Worked with developers to answer use case questions, fix bugs as discovered and implement new features across the web application, AIR application, company blog and corporate site ‣ Known for thorough product requirements/specifications, clear and well-annotated wireframes and mocks, quick turnaround time and overall helpful and engaging manner ### Front-End Designer @ Socialcast Jan 2010 – Jan 2011 Acquired by VMware in June 2011. ### CSS/HTML Specialist @ YP, The Real Yellow Pages® Jan 2008 – Jan 2010 ‣ Converted PSD designs to standards-compliant, accessible and well-written web interfaces, using Haml and Sass templating languages for Ruby on Rails ‣ Managed work load and priorities for myself and one other employee ‣ Worked with 4+ back-end development teams at any given time to create, update and troubleshoot front-end interfaces on Yellowpages.com, YP.com, ATTInteractive.com and internal projects on a variety of browsers and operating systems ### Web Project Assistant @ Sarah Lawrence College Jan 2004 – Jan 2007 ### Cashier @ Marina del Rey Garden Center Jan 2006 – Jan 2006 | Marina del Rey, California, United States ## Education ### Foreign Languages (French in Italian, Chinese), Creative Writing Sarah Lawrence College ## Contact & Social - LinkedIn: https://linkedin.com/in/jessmhamilton - Portfolio: http://jessmhuang.com - Portfolio: https://heyo.at/jessmhuang --- Source: https://flows.cv/jesshuang JSON Resume: https://flows.cv/jesshuang/resume.json Last updated: 2026-04-13