# Jessica Chou

> Product Designer at Meta

Location: New York, New York, United States
Profile: https://flows.cv/jessicachou

## Work Experience
### Product Designer @ Meta
Jan 2025 – Present | New York, United States

### Product Designer @ LinkedIn
Jan 2024 – Jan 2024 | New York, New York, United States
• Network Growth

### Product Designer @ Berkeley Innovation
Jan 2019 – Jan 2022 | Berkeley, California, United States
• Berkeley Innovation is a student-led human-centered design group. 
• Client work included Adobe, YouTube, EHDD.

### Product Designer @ Meta
Jan 2022 – Jan 2022 | San Francisco, California, United States
• Uncovered and resolved a critical call flow flaw by preventing entry into failing flows, reducing daily failed calls by 4 million. 
• Conceptualized and shipped a time-based chat muting feature, reducing disruptions with granular control—still live today.
• Devised the approach that unblocked the verified user calling launch, collaborating with product and privacy teams to minimize risk, uphold transparency, and ensure secure interactions, building user trust and platform integrity.

### Product Designer @ Glassdoor
Jan 2021 – Jan 2021
• Overhauled Career pages architecture and site navigation to prioritize user exploration, enabling robust information discovery with icons for at-a-glance career insights and intuitive pathways for deeper interaction—still live today.
• Aligned user-centric design with SEO priorities, collaborating with machine learning team to boost traffic and engagement.

### Strategy Consultant @ Undergraduate Marketing Association
Jan 2020 – Jan 2021 | Berkeley, California, United States
• Delivered marketing and branding techniques based on extensive market research data collected from case studies, competitor analyses, focus groups, and Qualtrics survey software. 
• Client work included Volition Beauty, Perfect Day Foods, and Princess Polly.

### Admissions Ambassador @ UC Berkeley College of Environmental Design
Jan 2019 – Jan 2021 | Berkeley, California
• Lead a team of ambassadors to create engaging virtual outreach material in response to COVID-19, allowing outreach efforts to continue despite cancelation of in-person events.
• Planned and assisted with over 70 outreach activities with team, including informational presentations and tours of the College of Environmental Design, resulting in over 2500 personal prospective freshman and transfer student contacts collectively this year.

### Teaching Assistant for DES INV 199: Human-Centered Design Decal @ University of California, Berkeley
Jan 2020 – Jan 2020
• Helped teach the design process, theory, trends, and industry-standard tools to over 60
undergraduate students.
• Lead small groups of students in product critique discussions and provided feedback and grades for all design assignments.

### Food Service Worker @ Riceful
Jan 2019 – Jan 2020 | Berkeley, California, United States
• Greet customers and take orders, prepare all menu items and serve customers in a fast, friendly, and efficient manner.
• Maintain a clean food service and kitchen facility, aid head cook in food preparation and kitchen duties.


## Education
### Master of Science - MS in Integrated Product Design
University of Pennsylvania

### Bachelor of Arts - BA in Architecture
University of California, Berkeley

### Study Abroad in Architecture
National University of Singapore

### Salutatorian
Arcadia High School


## Contact & Social
- LinkedIn: https://linkedin.com/in/jessicaychou
- Portfolio: https://www.jessicachou.me/

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Source: https://flows.cv/jessicachou
JSON Resume: https://flows.cv/jessicachou/resume.json
Last updated: 2026-03-30