In my role at Intuit, I focused on understanding the digital and non-digital experiences of our enterprise users. My goal was to leverage these insights to shape a long-term design vision that aligns teams and drives future innovation. As I ramped up, I immersed myself in user workflows and business needs to identify opportunities for impact.

As the Senior Staff AI Product Lead, I am privileged to lead a talented and diverse team of Product Designers, Content Strategists, and Visual Designers to define and document platform-level Gen AI patterns. We aim to revolutionize productivity for frontline customer service, IT, and HR agents through innovative AI-generated solutions. By prioritizing effective communication, fostering strong relationships, and driving efficiency improvements, we strive to empower our business unit stakeholders to implement and benefit from these productivity-enhancing patterns effectively.

Key Responsibilities and Achievements:

• Leadership and team scaling: As a Leader, my focus is on scaling a high-performing team and fostering a collaborative and productive work environment. I achieve this through productive meetings, effective work prioritization, and clear communication, all of which contribute to the team's overall efficiency and success.

• Pattern documentation: Define and document platform-level Gen AI patterns, making them accessible and easy for business unit stakeholders to implement.

• Stakeholder engagement: I deeply value the needs and requirements of our business units. By fostering solid relationships and strategically prioritizing their requirements, I ensure their voices are heard and valued in our work.

• Communication excellence: Improve team communication skills, enabling better upward and outward communication within the organization and ensuring stakeholders understand and can effectively implement our patterns.

• Efficiency improvements: I will lead initiatives to improve our team's productivity and accuracy, resulting in higher-quality outputs and increased stakeholder satisfaction.

By focusing on the needs of our business unit stakeholders, I aim to improve the understandability and usability of our pattern documentation, empowering our partners to utilize these patterns effectively in their unique products.

As a Senior Staff UX Architect, I led a team in defining and delivering a 3 to 5-year UX Strategy and Vision for our Talent Development product. Key responsibilities included strategy development, team leadership, and establishing metrics to measure progress. I was recognized for my strategic mindset and nominated for an organizational leadership award three times.

Key Responsibilities and Achievements:

• Strategy and Vision Development: Developed a comprehensive 3 to 5-year UX Strategy and Vision for the Talent Development product, outlining current and future states, strategic objectives, and measurement metrics.

• Leadership and team collaboration: Led a multidisciplinary team, fostering collaboration and driving us towards a unified vision, instrumental in successful delivery of the UX Strategy and Vision.

• Recognition: Nominated for an organizational leadership award three times and directly recognized by leadership for strategic mindset.

• Focus areas and objectives: Identified critical focus areas and strategic objectives, ensuring alignment with overall product and business goals.

• Measuring success: Established clear metrics to measure progress towards the vision, ensuring continuous improvement and accountability.

As the Senior Staff Product Designer for Conversational Interfaces, I led a team to design and launch Sidebar, a new conversational collaboration tool. I directed the product interface design, led a multidisciplinary team, collaborated with product management, documented patterns and flows, and ensured the successful delivery of the product. My efforts were recognized, and I was invited to share my collaborative spirit at a panel discussion during our annual training summit. Additionally, I successfully turned around the product design from being at risk to being on track within a short timeframe.