# Jessica DOWNEY > Senior Product Designer @ Microsoft Location: Vancouver, British Columbia, Canada Profile: https://flows.cv/jessicadowney As a Senior Product Designer at Microsoft, I specialize in simplifying complex systems and creating intuitive experiences for technical and developer-facing products. I’ve led end-to-end design work across platform tooling, extensibility, and communication workflows—partnering closely with engineering, PM, and research to bring clarity to deeply technical spaces. My background includes redesigning high-impact acquisition flows, launching new platform capabilities, and driving alignment for global-scale improvements through research, prototyping, and cross-functional collaboration. I focus on developer experience, systems thinking, and user-centered design—validating ideas through usability studies, rapid iteration, and experimentation. ## Work Experience ### Senior Product Designer | Copilot Extensibility Design @ Microsoft Jan 2025 – Present I design platform experiences that help teams extend Copilot with new capabilities. My focus is on translating complex AI systems into intuitive, trustworthy workflows that people can use effectively—without requiring deep ML expertise. • Designing tuning and control experiences that help developers shape AI behavior and outcomes • Translating complex AI capabilities into scalable, human-centered product patterns ### Senior Product Designer | Azure Communication services @ Microsoft Jan 2021 – Jan 2025 - Owning UX/UI vision and designs direction for new Azure Communication Services features in Azure portal, including Short Codes & Sample Builder, improving developer adoption and usability. • Hacked a redesign of the telephone number purchasing experience during FHL 2022, securing executive approval to initiate a full-scale redesign. Facilitated cross-functional alignment to drive the required API evolution to support UX improvements and streamline purchasing across global markets. • Validating design hypotheses using the hypothesis testing framework, incorporating usability testing, A/B testing, and heuristic evaluations. Refining designs based on user research insights to enhance usability and product effectiveness. • Leading team ideation sessions to inspire creativity and facilitating cross-functional design sprints with PMs, engineers to drive data and user-centred product decisions and synthesize complex solutions. • Contributing to team design systems through wireframes, prototyping and high fidelity mockups. ### Product Designer | Azure Communication services @ Microsoft Jan 2021 – Jan 2021 Designing wireframes, UI and prototypes for Azure Communication Services. • Creating the UX for Direct Routing • Improving customer onboarding for Azure Communication Services in Azure Portal ### Product Designer | OneNote @ Microsoft Jan 2018 – Jan 2021 | Vancouver, Canada Area Designing wireframes, UI and prototypes for Microsoft OneNote • Improving the integration of OneNote Online in Microsoft Teams • Adapting a new syncing concept from OneNote Desktop to OneNote Online ### Head of Product Design @ GoFetch.ca Jan 2017 – Jan 2018 • Leading design meetings and running brainstorming meetings for new feature development. • Providing UX and art direction to redesign the web & iOS platforms. • Leading the requirements definition and UX architecture. • Designing wireframes, UI and prototypes for new web, iOS and Android platform features (Sitter on-boarding, Sitter Dashboard) ### Senior Product Designer @ GoFetch.ca Jan 2016 – Jan 2017 | Vancouver, British Columbia, Canada Redesigned the GoFetch IOS application to diversify the service offering and create a unified experience across all platforms Creating and maintaining all UI style guides for web and iOS platforms Providing UX and art direction to redesign the web platform Defining and updating the UX and product requirements. Designing wireframes, UI and prototypes for new web platform features (Sitter on-boarding, Sitter Dashboard) Implementing new UI for web as HTML / SASS and React JS Led design meetings and ran brainstorming meetings for conceptual ideas for new feature development. ### Senior Interaction Designer @ AVG Technologies Jan 2015 – Jan 2016 | Amsterdam Area, Netherlands Support of concept development within the Innovation Group. Facilitated design sprints & design iteration sessions. Created concept designs through storyboards, wireframes & high fidelity prototypes. UX support of Scrum development teams Coded highly interactive prototypes for mobile, web & desktop products to support user testing. ### Interaction Designer @ AVG Technologies Jan 2012 – Jan 2015 | Amsterdam Area, Netherlands Support of concept development within the Innovation Group. Concept generation, storyboard, wireframe sketching and quick prototype of concepts. ### IXD/UX Designer @ Siemens Corporate Research USA Jan 2011 – Jan 2012 Design of user interfaces for new Siemens products & systems. New product development (Requirement elicitation with stakeholders and users, user testing, production of the final visual assets for agile development teams). Led requirements definition & UX for the redesign & concept of various Siemens products within the healthcare & industry sectors. Produced information architecture, wireframes & visual design deliverables for stakeholders approval. Created visual design assets & specification for agile development teams. Consultancy as user experience expert to support business units in healthcare and industry. ### Interaction Designer Intern @ Siemens Corporate Research USA Jan 2010 – Jan 2010 Stage en entreprise chez Siemens Corporate Research, USA. Au sein du département User Experience. ### Webdesigner Intern @ Blogspirit Jan 2007 – Jan 2007 | Malakoff, France Stage en entreprise chez Blogspirit, solutions de blog en marque blanche Création d’un portail de présentation. Création & intégration de templates pour des clients professionnels. ## Education ### Masters in Interaction Design L'École de design Nantes Atlantique ### 2010 in Virtual Reality Engineering and Innovation Arts et Métiers - École Nationale Supérieure d'Arts et Métiers ### Masters in Digital Media Design International Design School for Advanced Studies ## Contact & Social - LinkedIn: https://linkedin.com/in/jessicadowney - Portfolio: http://www.jessicadowney.com --- Source: https://flows.cv/jessicadowney JSON Resume: https://flows.cv/jessicadowney/resume.json Last updated: 2026-03-31