The future is a mystery. :)

Drove design definition across commerce: including subscription acquisition, management, and cancelation experiences to improve the ways that 200M+ customers around the world consider, try, buy, and retain Prime Video's paid digital products.

Led, mentored, and coached a team of UX designers to amplify their strengths and promote personal and professional growth.

Defined a vision state to influence roadmap with a user-first approach and robust design strategy. Closed experience gaps and launched experiments to provide contextual guidance, data-informed recommendations, and next steps to users who integrated external tools with Mailchimp⁠—all to help them make the most of their tools and grow their businesses.

Led discovery and design with cross-functional partners of a payments solution for Mailchimp Stores, an e-commerce offering that empowers and enables small businesses to get online and transact. Scope included onboarding, payments management, refunds, and reports.

Consulted on iOS/Android and Chase Mobile paradigms and navigation patterns to product teams ranging from home lending to connected banking and beyond to maintain consistency across the app.