Primary developer supporting the Bug Report Form on Monday.com, tracking high-urgency issues, reported by staff and prioritizing with product and engineering, managing and fixing, on average, 25 bugs per month. Redesigned a monthly report sent to all 70 company partners, by collaborating with a product manager to determine new requirements, implementing code changes, sending out test emails, and modifying integration tests – leading to an increase in partner satisfaction. Developed tech specs and created a new API endpoint that would enhance internal users' ability to modify partner data – increasing efficiency in their workflows. Regularly collaborated with a product manager & senior software engineer to groom the backlog, prioritize issues, confirm issue status, and evaluate the technical needs plus requirements related to proposed solutions. Developed code fixes and enhancements to existing Python codebase (Django, Django Rest Framework).

Selected to participate in a rigorous 10-week fellowship career prep program designed to support first-generation college students land a great entry-level position.

Managed ticket queue by smart triaging requests: escalating 10+ tickets to IT staff and resolving a variety of issues including printer maintenance and performing software updates for 20+ stakeholders daily. Assessed & instructed student and faculty software/hardware needs based on ticket content or conversation. Installed computer software packages, educating users on using software such as Microsoft Word and Powerpoint, along with resolving printer issues.

Categorized 100+ book returns per week and organized bookshelves according to the Library of Congress Classification system to ensure digital records matched physical stock and placement. Managed service desk by assisting 15+ patrons daily with research and loan/return book reserves.

Drove the evolution of inventory management for 20 team members by developing a system that tracked use-rate and captured real-time supply levels. Collaborated with cross functional teams including medical and office staff to minimize process discrepancies regarding daily office management of supply levels.