# Jessica Hsieh

> swe @ nyt

Location: New York, New York, United States
Profile: https://flows.cv/jessicahsieh

Software Engineer

## Work Experience
### Software Engineer @ The New York Times
Jan 2024 – Present | New York, United States

### Software Development Engineer II @ Amazon
Jan 2022 – Jan 2023 | San Francisco Bay Area
◦ Develop a web application to monitor network readiness for the global AWS return to office initiative across 500+ offices
◦ Implement a microservices architecture built on AWS Lambdas to independently scale data ingestion from multiple sources
◦ Work on client-facing REST API and internal gRPC API for communicating with the data store
◦ Design and develop React/Typescript frontend with Cloudscape design system

### Software Engineer @ Rollbar
Jan 2019 – Jan 2022 | San Francisco Bay Area
• Experience working in a scalable, microservice-oriented architecture using REST and gRPC APIs, Kubernetes, and Docker containers
• Build real time event streaming pipelines using Kafka
• Build end to end features using a React frontend and python backend
• Experience with SQL relational database

### Customer Success Engineer @ Rollbar
Jan 2018 – Jan 2019
• Support customers by solving technical problems
• Develop software and fix bugs for internal and customer facing products
• Work closely with the Sales team on technical escalations and help grow opportunities in existing accounts
• Help build a new global support team

### IT Support Lead @ UC Davis Campus Recreation and Unions
Jan 2016 – Jan 2018
• Act as Technical Student Lead for student technical staff responsible for providing support to Campus Recreation and Unions and UC Davis Stores staff
• Assist in hiring of staff, training of procedures, and writing of documentation to ensure the IT support desk provides efficient support to all staff
• Participate in career staff meetings for updates on ongoing projects, upcoming events, and evaluation of student employees

### IT Support @ UC Davis Campus Recreation and Unions
Jan 2015 – Jan 2016
• Resolve software, hardware, network, and device issues in Macintosh OS X and Windows 7
• Test, install, and upgrade software and hardware and conduct routine maintenance
• Train and assist end-users with the use of operating systems, applications, and computers

### Intern @ Millbrae Community Television
Jan 2011 – Jan 2014
• Generate content for television broadcasts
• Operate cameras for local news coverage and interview community members
• Work behind the scenes on graphics, sound mixing, video editing, and cataloguing


## Education
### Bachelor of Science (B.S.) in Computer Science
University of California, Davis

### Bachelor of Arts (B.A.) in Technocultural Studies
University of California, Davis


## Contact & Social
- LinkedIn: https://linkedin.com/in/jessicajhsieh

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Source: https://flows.cv/jessicahsieh
JSON Resume: https://flows.cv/jessicahsieh/resume.json
Last updated: 2026-03-23