# Jessica L. > Product Designer Location: San Francisco Bay Area, United States Profile: https://flows.cv/jessical2 Nothing beats the feeling of having something you create bring joy to other people’s lives. Ever since taking my first psychology class in high school, I have been interested in the human mind and what makes people behave a certain way. With my background in business, I come up with creative solutions that not only solve user's problems but also takes into account the business' goals. www.uxbyjess.com ## Work Experience ### Senior Product Designer @ Albert Jan 2025 – Present ### UX Designer @ Freelance Jan 2018 – Present | San Francisco Bay Area Clients: Igniter.Asia, Beaconforce, Iridescent Learning, Win-Kel • Consulted with startups to improve their web and iOS products • Acted as project leader and managed teams of 2 - 3 designers ensuring project ran smoothly from client briefing meeting through design delivery • Produced design deliverables including competitive analysis, user flows, wireframes, and prototypes • Crafted simple and engaging experiences by gaining a deep understanding of users and their needs from user research and business objectives • Presented designs and clearly communicated design decisions based on validated user research and feedback from usability tests ### Senior Product Designer @ Chipper Cash Jan 2022 – Jan 2024 • Led the end-to-end design process for the Stocks, Crypto, and Virtual Debit Card products • Conducted research to understand user needs and pain points and synthesize insights to create elegant, engaging solutions while balancing business goals • Collaborated with cross-functional team members including Product Managers, Engineers, and other stakeholders from problem definition through implementation and iteration • Led design team meetings and participate in roadmap planning • Provided guidance and mentorship to junior designers ### Product Designer @ Chipper Cash Jan 2021 – Jan 2022 • Worked closely with Product Managers, Engineers, and Researchers to make the app smooth and enjoyable to use • Sketched, prototyped, and tested designs that solve the highest priority pain points for new and existing users • Coordinated qualitative research to support product focus and determine flagship features ### Product Designer @ Flipboard Jan 2019 – Jan 2020 | Redwood City • Developed wireframes and made iterative improvements based on feedback from design and engineering teams while working in an agile environment • Created specs for iOS and Android designs and collaborated with engineers to implement designs • Designed and conducted usability tests through UserTesting.com then analyzed insights to communicate to team • Identified usability issues by mapping out flow of the existing app • Aligned company of the target audience to help product roadmap by synthesizing existing research into personas ### Experienced Associate - Assurance @ PwC Jan 2016 – Jan 2017 | San Francisco Bay Area • Collaborated with team members to complete audits of public and private companies in technology sector with tight deadlines • Conducted financial audits to assure financial statements are presented fairly in compliance with GAAP • Tested design and operating effectiveness of internal controls ### Senior Associate - Assurance @ PwC Jan 2013 – Jan 2015 | Hong Kong • Audited both public and private companies in the property and engineering industries • Coached junior team members on audit methodology and use of internal software • Coordinated meetings with various stakeholders on a regular basis • Responsible for day-to-day communication with clients to ensure requested documents were provided in a timely manner ### Intern @ Northeast Community Federal Credit Union Jan 2012 – Jan 2012 | San Francisco, CA • Received written customer appreciation for providing excellent customer service • Created flyers for financial literacy workshops for low-income families • Managed transactional data and responded to phone and e-mail inquiries from members per week ## Education ### Bachelor of Business Administration (BBA) in Accounting and Finance, Minor in Psychology The University of Hong Kong ### UX Design GrowthX Academy ## Contact & Social - LinkedIn: https://linkedin.com/in/uxbyjess - Portfolio: https://www.uxbyjess.com --- Source: https://flows.cv/jessical2 JSON Resume: https://flows.cv/jessical2/resume.json Last updated: 2026-04-13