Promoted to Software Analyst

• Handle collection and loss mitigation calls, assisting borrowers in a timely fashion.

• Update financials to the system to determine qualification for a repayment plan.

• Counsel homeowners about delinquent accounts, providing them with options to try and help get current faster.

• Help diffuse borrower complaints about their account in a professional and courteous manner.

• Created the curriculum/lesson plans for entire after school program.

• Generated progress reports for parents on student progression.

• Worked closely with the school districts to match their curriculum.