# Jessica Martinez-Morales > Guest Support Expert Location: Half Moon Bay, California, United States Profile: https://flows.cv/jessicamartinezmorales Hello! I am a San Diego State University alumni with a degree in Graphic Design and a minor in marketing. I most recently worked as an Associate Product Developer at Tipsy Elves, where I worked directly with the Head of Product Design to manage the production of all products sold through Tipsy Elves. My responsibilities included: being the person of contact for all suppliers, creating tech packs, assisting with product development and in executing designs in all phases of production, and maintaining a record of samples from conception to final bulk. In my spare time I am a freelance graphic designer, amateur makeup artist, and lover of all cute things. I’m currently open to new roles in the Bay Area, CA or remote! ## Work Experience ### Guest Support Expert @ The Ritz-Carlton, Half Moon Bay Jan 2025 – Present Provide a warm welcome to guests, manage check-ins through Opera PMS, and conduct property orientations. Resolve guest concerns with empathy and efficiency, maintaining confidentiality and professionalism at all times. Trained in elite hospitality standards to align with the level of service expected at a Forbes Five-Star luxury resort, consistently embodying the brand’s commitment to excellence. ### Associate Product Developer @ Tipsy Elves Jan 2024 – Jan 2024 | San Diego, California, United States I assist all aspects of the product development while adhering to the production schedule. This includes creating and updating tech-packs, ensuring the sampling process stays on schedule, and working directly with the suppliers to relay all comments and approvals. ### Sr. Production Coordinator @ Tipsy Elves Jan 2022 – Jan 2024 ### Production Coordinator @ Tipsy Elves Jan 2020 – Jan 2022 ### Apparel Product Design Assistant @ Tipsy Elves Jan 2019 – Jan 2020 | San Diego, CA I assist the Head of Product Design with product development and in executing designs in all phases of production. I create and maintain tech packs and sampling charts, as well as attend apparel sample meetings and manage correspondence with suppliers. I also organize product samples as they arrive to the office and update product tech packs with changes and send revisions to suppliers. I have successfully acted as an interim production manager during Q3 of 2019 while the Head of Production was on maternity leave. ### Graphic Assistant @ Aztec Shops Ltd. Jan 2018 – Jan 2019 Responsible for designing graphic art for print and digital media, as well as production and installation of environmental design projects for Aztec Shops, SDSU Bookstore, and SDSU Dining. ### Graphic Designer @ SDSU Graphic Design Studio Jan 2018 – Jan 2018 | San Diego, CA Designed and created Branding and Packaging proposals for emerging brands in partnership with San Diego State University’s Zahn Innovation Launchpad program, as well as participated in rebranding efforts for the environmental design found in San Diego’s City Heights. ### Creative Intern @ San Diego State University Aztec Football Jan 2017 – Jan 2018 Designing social media campaigns and creating graphics for Aztec Football social media pages and recruiting mail-outs, as well as acting as an ambassador for Aztec Football ### Front Desk Associate @ Coastside Inn Jan 2016 – Jan 2018 | Half Moon Bay, CA Greeted and assisted guests with check-in and creating future reservations. ## Education ### Bachelor of Arts - BA in Graphic Design San Diego State University ## Contact & Social - LinkedIn: https://linkedin.com/in/jessica-martinez-morales-5b420113b - Portfolio: https://jessmartinez650.myportfolio.com/ --- Source: https://flows.cv/jessicamartinezmorales JSON Resume: https://flows.cv/jessicamartinezmorales/resume.json Last updated: 2026-04-13