# Jessica S. > Senior UX Designer at ExtraHop Location: San Francisco Bay Area, United States Profile: https://flows.cv/jessicas I'm a UX and visual designer with experience solving complex business problems in enterprise and SaaS platforms and B2B and B2C marketplaces. I'm passionate about designing features that solve pain points, empower users, and build long lasting engagement. As an advocate for users, I strive to understand their needs to gain insights that will guide the product design and vision. ## Work Experience ### Senior UX Designer @ ExtraHop Jan 2025 – Present Exploring and shaping new product areas ### UX Designer @ ExtraHop Jan 2023 – Jan 2025 Designed features to allow cybersecurity analysts to effectively detect and manage threats. Led the end-to-end design of a new 0-1 file analysis feature, from initial ideation to execution, including conducting customer interviews to ensure the solution met user needs. Designed bulk action capabilities and dashboards, improving the efficiency of the detection triage process and streaming analyst workflows. Partnered with product managers and engineers to align designs and technical requirements for a new TAXII integration capability. Started monthly user research newsletter to share out customer insights to entire engineering organization and influence product roadmap. ### Product Designer @ Convoy Inc Jan 2022 – Jan 2022 Designed features to enable truckers to find loads, optimize their work schedule, and achieve success on Convoy. Redesigned the in-app performance scorecard to increase transparency and understanding, mitigating 15k support emails. Conducted user interviews for new product feature, flexible trailer return locations, managing PM and engineer input to synthesize requirements and high fidelity designs. ### Product Designer @ Wish Jan 2021 – Jan 2022 Worked as part of the merchant experience design team. Led design for projects focused on order fulfillment, seller trust and quality, and reverse logistics. Conducted UX competitive analysis and research and shaped product strategy for new merchant managed returns program. Redesigned the badging system and external marketing website used to introduce Wish's new seller standards program. ### UX/UI Designer @ RangeMe Jan 2019 – Jan 2021 | San Francisco Bay Area Designed new product features and platform enhancements to improve the discovery and sourcing process for 200K+ consumer packaged goods (CPG) suppliers and retail buyers. Worked with PMs and engineers to launch a new paid plan offering, RangeMe Plus. Designed the virtual trade show platform experience for RangeMe's parent company's strategic COVID response. Revamped RangeMe’s design system and created components following atomic design methodology. ### Product Design Intern @ Wish Jan 2019 – Jan 2019 | San Francisco Bay Area Designed high fidelity mockups and proposed new mobile UI for careers page. Created informational guides to educate sellers about the merchant platform and policies. Partnered with marketing team to create illustrations and banners for seasonal campaigns while designing within parameters of the platform team's branding and style guide. ### Marketing Design Intern @ Federal Reserve Bank of San Francisco Jan 2018 – Jan 2018 | San Francisco Bay Area Collaborated with product manager to restructure consumer facing website and deliver a refresh in information architecture. Drafted survey questions to assess user experience and guide product roadmap of the new Federal Reserve service offering. ### Marketing Intern @ MURAL. Jan 2017 – Jan 2017 | San Francisco Bay Area Partnered with the team's content marketer to write weekly posts for Twitter, Facebook, and Linkedin accounts. Researched design frameworks to draft new landing pages used to showcase product use case. ## Education ### Bachelor of Arts - BA University of California, Berkeley ## Contact & Social - LinkedIn: https://linkedin.com/in/jessicaysu --- Source: https://flows.cv/jessicas JSON Resume: https://flows.cv/jessicas/resume.json Last updated: 2026-04-13