Leveraged technical understanding of system architecture and data flows to design intuitive infographics, data dashboards, and web interfaces that simplify complex information.

Contributed to digitization initiatives within Veterans Affairs by analyzing claims processing workflows and identifying opportunities to improve both the Veteran and VA processor experience.

Planned & executed global research studies (ethnographic, usability, etc.). Developed protocols, screened & managed recruits, hosted focus groups, organized longitudinal diaries, and conducted in-depth interviews.

Moderated immersive ethnographic field research to identify user challenges and build client-customer empathy (e.g. joining prosumer chefs in their kitchens and long-haul truckers in their cabs).

Synthesized qualitative data into impactful insight narratives with compelling visual storytelling and information design.

Mapped end-to-end customer & product journeys to identify pain points, needs, and opportunities (e.g. maintaining drug integrity from formulation in the pharmacy to administration at the bedside).

Facilitated hands-on workshops with cross-functional client teams (executives, R&D, marketing, etc.) to ideate concepts, define value propositions, and develop visionary & actionable roadmaps for the short & long term.

Project leader responsible for client relations, presentations, written deliverables, schedule, scope, budgeting, and mentoring junior team members.

Managed the school’s maker space, empowering students to turn ideas into reality using mediums such as laser cutting & 3D printing, woodworking, and digital & traditional art.

Devised the user interface (temperature & time setting) for OXO digital thermometer.