# Jessica Sutantio > Sr. Designer & User Researcher Location: Redwood City, California, United States Profile: https://flows.cv/jessicasutantio Designer experienced in research, product development, interaction design, and business strategy. Uncovers behaviors & perspectives as people interact with their worlds. Simplifies complex, multi-faceted research insights and transforms them into interactive experiences. Develops actionable opportunities and innovative offerings to drive growth for clients ranging from small businesses to Fortune 500s. ## Work Experience ### Senior Product Designer & UX Researcher @ Nava Jan 2023 – Present -Managed and prioritized the development backlog of ReportStream, a public health data transfer platform of the Centers for Disease Control and Prevention (CDC), focusing on improving developer experience, maintainability, and scalability. -Leveraged technical understanding of system architecture and data flows to design intuitive infographics, data dashboards, and web interfaces that simplify complex information. -Contributed to digitization initiatives within Veterans Affairs by analyzing claims processing workflows and identifying opportunities to improve both the Veteran and VA processor experience. ### Senior Design Researcher @ THRIVE Jan 2021 – Jan 2023 | Atlanta, GA Through research & strategy, I’ve guided clients to create breakthrough products, services, and brand experiences to address unmet needs – spanning sectors including consumer (KitchenAid, BIC, Keurig), commercial (S.C. Johnson, Michelin, Clorox), and life sciences (Becton Dickinson, Bristol Myers Squibb). - Planned & executed global research studies (ethnographic, usability, etc.). Developed protocols, screened & managed recruits, hosted focus groups, organized longitudinal diaries, and conducted in-depth interviews. - Moderated immersive ethnographic field research to identify user challenges and build client-customer empathy (e.g. joining prosumer chefs in their kitchens and long-haul truckers in their cabs). - Synthesized qualitative data into impactful insight narratives with compelling visual storytelling and information design. - Mapped end-to-end customer & product journeys to identify pain points, needs, and opportunities (e.g. maintaining drug integrity from formulation in the pharmacy to administration at the bedside). - Facilitated hands-on workshops with cross-functional client teams (executives, R&D, marketing, etc.) to ideate concepts, define value propositions, and develop visionary & actionable roadmaps for the short & long term. - Project leader responsible for client relations, presentations, written deliverables, schedule, scope, budgeting, and mentoring junior team members. ### Design Researcher I & II @ THRIVE Jan 2016 – Jan 2021 | Atlanta, GA ### Fabrication & Prototyping Instructor @ Design Tech High School Jan 2016 – Jan 2016 | Burlingame, CA - Developed hands-on, project-based curriculum, connecting disparate subjects – from math to history – and creating engaging learning experiences - Managed the school’s maker space, empowering students to turn ideas into reality using mediums such as laser cutting & 3D printing, woodworking, and digital & traditional art. ### Product Design Engineer @ Pensa Jan 2015 – Jan 2016 | Brooklyn, NY - Characterized the capability of the pre-production D.I.Wire Pro, a desktop CNC wire-bender (currently in market). Created a benchtop test bed and conducted usability, life, and repeatability testing to inform final mechanical design. Developed bending parameters for a wide range of materials, tempers, and gauges while determining the limits of the machine’s repeatable capability. - Devised the user interface (temperature & time setting) for OXO digital thermometer. ### Mechanical Engineering Intern @ Tellart Jan 2014 – Jan 2014 | Providence, Rhode Island - Conceptualized and prototyped multisensory, interactive storytelling elements for the Color of Life exhibit at the California Academy of Sciences (exhibit ongoing). - Assembled and debugged Twitter-connected surfboard gantry robot for HP-sponsored advertising campaign. ### Product Development Co-Op @ Bose Corporation Jan 2013 – Jan 2013 | Framingham, Massachusetts - Organized a team of user-experience researchers, engineers, market researchers, and an industrial designer within a three month long program to develop a Bose home music system. Integrated and educated team on a new user-centered design process. - Conducted interviews and was responsible for synthesizing and analyzing research data. - Trained with industrial designers to develop the product’s preliminary appearance and interface. ## Education ### BS in Mechanical Engineering Franklin W. Olin College of Engineering ## Contact & Social - LinkedIn: https://linkedin.com/in/jsutantio - Website: http://jessicasutantio.com --- Source: https://flows.cv/jessicasutantio JSON Resume: https://flows.cv/jessicasutantio/resume.json Last updated: 2026-02-23