# Jessica TC Lee > Product Designer & Strategist, bringing product and data insights into coherent strategy Location: San Francisco, California, United States Profile: https://flows.cv/jessicatclee Outcome-driven Senior Product Designer | Transitioning to Product Leadership Seasoned in leveraging process mapping, user research, diagnostic research and data analysis to prioritize product roadmaps and align resources with high-impact strategic initiatives. Equiped with strong technical and business acumen and skilled in collaborating with cross-functional teams to design solutions that address user pain points and drive business outcomes while ensuring technical feasibility. Skills: • Business Process Root-Cause Research • Data Driven Problem Solving • Mapping Complex Business Processes & Systems • Strategic AND REALISTIC AND SUSTAINABLE Roadmap Priority Recommendations • Alignment Facilitation • Change Management and Process Gap Analysis • Rapid Prototyping & User Testing Technical understandings: Microservices and Cloud Architecture, Databases Management System, Object-Oriented Programing, Python, Javascript, HTML, CSS, SQL Primary Tools: • MS Excel, PowerPoint • Figma • Miro, Mural Values: • Honesty and Integrity • Accountability • Transparency • Inclusion and Diversity • Empathy • Resilience ## Work Experience ### Senior Product Designer @ Pacific Gas and Electric Company Jan 2023 – Present | Oakland, California, United States • Executed extensive diagnostic researches on business processes, causes of user behaviors and data pipelines across SAP, GIS, AWS, Couchbase and proprietary systems of a 8-year-old tech stack and prevented wasting millions of dollars on speculative plans. • Through quantitative analysis and qualitative inquiries, developed and advocated for a practical strategy of digitizing the compliance inspection process impacting multi-layered work streams. • Restored trust with business stakeholders by spearheading comprehensible transparency and data-driven rationale to help them make truly informed decisions. • Implemented and maintained a library of business context, technology environment, development circumstances and the resulting decisions and shortened level-setting speed from days to hours. • Established a highly collaborative agile iteration practice and explicit specs and flow charts with developers that transformed the team from the most problematic to the most efficient. ### Senior Designer @ Avenue Code Jan 2022 – Jan 2024 | San Francisco Bay Area • Embedded full-time at the client (utility enterprise company). • Spearheaded research and discovered root-causes of business requests, demystified the workflows and the influence of compliance, clarified business goals, impact of tech-debt, and reprioritized the roadmap. • Established a new filing system and routine of documentation for research, compliance and technical requirements , as well as facilitated workshops for tech discovery and change-management needs, to ensure team alignment and better strategic planning: intentional with goals vs. tradeoffs of the solutions. • Instituted a more rigorous collaboration process between devs, design and product by thorough documentation, initiating frequent clarification to successfully put development back on track after a major development crisis. • Led by example, cultivated a more transparent and inclusive cross-project & -functional collaboration and re-established the strategic value of Design function in the team. ### Senior UX Designer @ Pocket Gems Jan 2019 – Jan 2022 | San Francisco, California • Established Agile UX pipeline with Product, Content & Engineering. Used data to strategize improvements & requirements, and formulate use cases, user journeys, design directions and feasibility to align team on milestone goals throughout the product design lifecycle. • Led and prioritized qualitative and quantitative research to deeply understand user motivations & pain points and persuaded the team to make informed design decisions to best engage our customer base. • Developed simple & intuitive design solutions within known constraints through wireframes, mid to high fidelity prototypes, usability & AB testing. • Advocated findings of our user base to inspire & guide the team through development of projects. ### Senior Visual Designer @ MunkyFun Jan 2019 – Jan 2019 | San Francisco Bay Area • Established strong working relationship through crosse-collaboration & proactive communication to better unite the team and the company clients on product goals, feature priorities and tradeoffs. • Spearheaded development for mobile game/app titles and helped the clients navigate through conflicting goals & arrive at best solutions within known constraints. ### Concept Designer @ MunkyFun Jan 2014 – Jan 2019 | San Francisco Bay Area • Increased click through rate of ads through research & ideating marketing materials with Artists & Marketing. • Collaborated with a cross-functional team to visualize the narratives & executed on complex mechanical designs in mobile game/app titles to drive and increase continuous engagement of players. Budgeted with the production team to help meet release deadlines. ## Education ### Certifications in MBA Introduction Courses University of Illinois Urbana-Champaign ### Master of Fine Arts (MFA) Academy of Art University ### Bachelor of Fine Arts (BFA) in Visual Communication Design National Taiwan University of Arts ## Contact & Social - LinkedIn: https://linkedin.com/in/jessica-tc-lee --- Source: https://flows.cv/jessicatclee JSON Resume: https://flows.cv/jessicatclee/resume.json Last updated: 2026-04-13