# Jessica Walters

> Senior Software Engineer at Axon

Location: Seattle, Washington, United States
Profile: https://flows.cv/jessicawalters

Whether using my keyboard or power tools, I love building things.  When not building, you can find me skiing or hiking around Seattle.

Software Engineer with a background in Product and Business Strategy. Intellectually restless and demonstrated interest in ongoing education. Golang, Typescript, C++, Java.

## Work Experience
### Senior Software Engineer @ Axon
Jan 2023 – Present

### Software Engineer II @ Axon
Jan 2021 – Present

### Software Engineer @ Axon
Jan 2020 – Present | Seattle, Washington, United States

### Chief Of Staff & Product Manager @ Merit Labs
Jan 2017 – Jan 2019
- Redesigned cryptocurrency wallet sign-up and onboarding flow resulting in a reduction of customer service inquiries for new users from 30% to less than 10%.
- Designed community programming to increase participation resulting in 25% increase in engagement.
- Designed and launched in-wallet product education module that supported growth from 1000 active wallets to over 7400 with no measurable increase in support requests.
- Managed and prioritized bug board and feature development backlog for lightwallet application.

### Product Manager @ Elliot
Jan 2018 – Jan 2018 | Seattle, WA
- Identified, researched, designed key custom attribute feature for ecommerce software. Product upload success rate went from less than 1% to 95% with feature development and release. 
- Developed product backlog and all product specs for engineering team of 4 in build of custom middleware application for client and delivered 95% of features on time and on spec.
- Researched, led, and launched custom integration with Rakuten (Japanese Marketplace) and delivered full customer, product, order, and payment integration application that was later sold to client.

### Chief of Staff @ FoxCommerce
Jan 2016 – Jan 2017
- Transitioned remote team of 22 engineers to SCRUM agile framework resulting in reduced lead time of custom ecommerce storefront delivery from 7 to 3 weeks. 
- Prevented build of custom feature for alpha client by demonstrating it would affect less than 2% of target audience.  Saved client 3 weeks of professional service fees.
- Established customer service guidelines, feature request submission process, and customer support procedures which significantly reduced engineering team administrative overhead. 
- Created suite of product how-to documentation for customers, reducing support requests by 20%.
Performed market research and analysis used in the creation of medium and long-term product strategy.


## Education
### Graduate Certificate in Software Design and Development in Computer Software Engineering
University of Washington Bothell
Jan 2019 – Jan 2020

### Bachelor's degree
Northwestern University
Jan 2003 – Jan 2007


## Contact & Social
- LinkedIn: https://linkedin.com/in/jessica-k-walters

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Source: https://flows.cv/jessicawalters
JSON Resume: https://flows.cv/jessicawalters/resume.json
Last updated: 2026-03-22