I’m currently a Software Engineer at Google, where I work on Workspace Identity and Access Management. On my team prior to that, I helped enhance Google’s internal customer support systems by integrating AI/ML to streamline workflows and improve user experience.
· Collaborate cross-functionally to launch “Guest” user functionality for Workspace Enterprise customers, partnering across the vertical stack to drive end-to-end delivery.
· Own and maintain internal and external API endpoints for Workspace Users, designing and shipping new features to enhance reliability, scalability, and functionality.
· Enhanced Google customer support experience by integrating AI/ML technologies, resulting in improved efficiency and satisfaction rates.
· Led the design and implementation of Smart Chat features, including reply suggestions, auto-complete technology, and spelling and grammar checks, for the support chat stack.
· Aided in the design and implementation of the a chat popover feature, allowing users to focus on multiple chat conversations at the same time, increasing overall agent efficiency and workflow.
· Took ownership of the development of a common chat attachment feature, enabling agents and customers to securely and efficiently exchange attachments during chat support sessions.
· Spearheaded the successful migration of an internal backend component triggered by database changes, allowing for a smooth transition between two technical stacks.
· Pioneered adding machine learning infrastructure to existing architecture and using computer vision to supply crucial metadata using AWS Cloud Development Kit, PyTorch, and Amazon SageMaker
· Formulated and successfully deployed a web-app using xterm.js, Docker, and Azure app service that mirrored the Powershell experience one would expect when connecting to the Azure Stack Edge appliance
· Enabled customers to connect to the appliance in instances where direct access is not possible through their local Powershell
Education
California Polytechnic State University-San Luis Obispo
