# Jessie Mok

> Software Engineer at Google

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/jessiemok

I’m currently a Software Engineer at Google, where I work on Workspace Identity and Access Management. On my team prior to that, I helped enhance Google’s internal customer support systems by integrating AI/ML to streamline workflows and improve user experience.

Before Google, I was part of the Kindle Direct Publishing team at Amazon and helped develop both front-end and back-end systems of the file ingestion experience. I later joined and contributed to Amazon’s Alexa Auto team, improving the in-vehicle Alexa experience.

When I'm not in front of the computer screen, you can find me making ceramics, exploring new recipes, or traveling!

## Work Experience
### Software Engineer @ Google
Jan 2025 – Present | Sunnyvale, California, United States
Workspace Identity and Access Management

· Collaborate cross-functionally to launch “Guest” user functionality for Workspace Enterprise customers, partnering across the vertical stack to drive end-to-end delivery.
· Own and maintain internal and external API endpoints for Workspace Users, designing and shipping new features to enhance reliability, scalability, and functionality.

### Software Engineer @ Google
Jan 2022 – Jan 2025 | Irvine, California, United States
Google Support Infrastructure

· Enhanced Google customer support experience by integrating AI/ML technologies, resulting in improved efficiency and satisfaction rates.
· Led the design and implementation of Smart Chat features, including reply suggestions, auto-complete technology, and spelling and grammar checks, for the support chat stack.
· Aided in the design and implementation of the a chat popover feature, allowing users to focus on multiple chat conversations at the same time, increasing overall agent efficiency and workflow.
· Took ownership of the development of a common chat attachment feature, enabling agents and customers to securely and efficiently exchange attachments during chat support sessions.
· Spearheaded the successful migration of an internal backend component triggered by database changes, allowing for a smooth transition between two technical stacks.

### Software Development Engineer @ Amazon
Jan 2021 – Jan 2022 | Irvine, California, United States
Smart Vehicles Camera and Security

· Drove the backend design and implementation of Alexa smart cabin’s reverse camera infrastructure, ensuring local legislation was met
· Fostered cross-team collaboration to implement connecting components, enhancing overall project efficiency and value add to the customer

### Junior Software Developer @ Amazon
Jan 2020 – Jan 2021 | San Luis Obispo, California, United States
KDP File Ingestion eXperience

·  Pioneered adding machine learning infrastructure to existing architecture and using computer vision to supply crucial metadata using AWS Cloud Development Kit, PyTorch, and Amazon SageMaker

### Software Engineering Intern @ Microsoft
Jan 2020 – Jan 2020 | Sunnyvale, California, United States
Azure Stack Edge

· Formulated and successfully deployed a web-app using xterm.js, Docker, and Azure app service that mirrored the Powershell experience one would expect when connecting to the Azure Stack Edge appliance
· Enabled customers to connect to the appliance in instances where direct access is not possible through their local Powershell

### Junior Software Developer @ Amazon
Jan 2019 – Jan 2020 | San Luis Obispo, California
KDP File Ingestion eXperience

· Leveraged expertise in system architecture and design patterns to refactor legacy code within a sizable codebase, facilitating the team's transition away from dependent product calls.
· Demonstrated scope and influence in the team through code reviews and advising others in areas of expertise
· Collaborated with (non-technical) teams to gain insights into customer requirements, contributing to the enhancement of user experience and overall product quality.
· Developed portions of the Kindle book publishing platforms end-to-end through the use of Fusion (based in Racket), Java, TestNG, JMock, and Mockito

### Information Technology Associate @ Cal Poly Computer Science and Software Engineering Department
Jan 2019 – Jan 2019 | San Luis Obispo, California Area
· Responsible for the operation, maintenance, and storage of over 400 workstations and server equipment to support over 600 end-users
· Assisted faculty and staff in day-to-day workstation and network operations
· Maintained an organized environment through managing inventory, troubleshooting equipment breakdowns, and following proper operating protocols
· Resolved help desk tickets by coming up with individualized solutions

### Barista - Julian’s Cafe and Bistro @ Cal Poly Corporation
Jan 2017 – Jan 2019 | San Luis Obispo, California Area
· Worked with colleagues to ensure customer satisfaction
· Generated revenue by clearly answering customers’ questions with expertise
· Maintained inventory, troubleshooted equipment breakdowns, and followed proper operating instructions
· Ensured the quality of products through proper care of ingredients and precise handling

### Head Cashier and Waitress @ Sushi in the Box
Jan 2015 – Jan 2017 | Temple City, CA
· Worked with a team and communicated to assist customers’ needs
· Taught newly hired team members in customer service areas
· Managed and responsibly kept track of funds
· Improvised and dealt with emergency situations and errors


## Education
### Bachelor of Science (B.S.) in Computer Science
California Polytechnic State University-San Luis Obispo

### Temple City High School


## Contact & Social
- LinkedIn: https://linkedin.com/in/jessmok
- Website: https://jessmok.com

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Source: https://flows.cv/jessiemok
JSON Resume: https://flows.cv/jessiemok/resume.json
Last updated: 2026-03-22