# Jessie Pahng

> Head of Design | AI-Powered Enterprise Platforms | Scaling Multi-Product SaaS & Driving Revenue Growth

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/jessiepahng

Design executive with 15+ years leading enterprise SaaS and AI-powered platform transformation across global organizations.

I specialize in turning fragmented, multi-product ecosystems into unified, scalable platforms that drive adoption, retention, and measurable revenue growth. My work sits at the intersection of product strategy, platform architecture, and organizational alignment—partnering closely with C-suite leadership to define direction, unlock execution, and deliver business impact.

At Actian and Google Cloud, I led cross-product transformation initiatives spanning observability, governance, and data workflows—bringing clarity to complex systems and embedding AI into core user experiences. I’ve built and scaled global design organizations, developed system-level UX strategies, and aligned product, engineering, and business teams around a shared platform vision.

My focus:
• Transform fragmented systems into cohesive, scalable platforms  
• Embed AI into workflows to drive smarter, faster decision-making  
• Translate complex infrastructure into intuitive, user-centered experiences  
• Align cross-functional teams to accelerate execution and growth  
• Build and lead high-performing global design organizations  

I’m particularly interested in shaping AI-native enterprise platforms that redefine how users interact with complex systems at scale.

## Work Experience
### Senior Director, Experience Design (Head of Design) @ Actian
Jan 2023 – Present | San Francisco Bay Area, California, United States
Lead the UX organization driving AI-native transformation of a multi-product enterprise SaaS platform.

• Direct a distributed design team across regions, managing managers and senior ICs to deliver platform-wide UX strategy  
• Unify multiple disconnected products into a cohesive platform experience, improving usability, consistency, and scalability  
• Embed AI into core workflows to support faster, more informed decision-making across observability and data systems  
• Define system-level UX architecture across governance, observability, and data workflows, establishing a scalable foundation for growth  
• Partner with CPO and CTO to align product strategy with business goals, including adoption, retention, and platform expansion  

Impact: Transform fragmented product experiences into a unified platform, improving system clarity, reducing workflow friction, and strengthening enterprise usability and decision confidence.

### UX Design Manager at Google Cloud Storage @ Google
Jan 2021 – Jan 2023 | Sunnyvale, CA
Led UX strategy for enterprise platform modernization across security, compliance, and lifecycle governance systems.

• Owned UX across 20+ strategic initiatives, stabilizing delivery and restoring execution credibility across cross-functional teams  
• Simplified governance and permission models, significantly improving enterprise adoption and usability  
• Aligned product, engineering, and security leadership around a unified platform direction and long-term experience strategy  
• Facilitated executive alignment to define system architecture, information hierarchy, and scalable UX patterns  

Impact: Strengthened platform trust and contributed to revenue growth from $1B to $3B by improving usability, adoption, and system coherence.

### Senior Design Lead @ IBM
Jan 2019 – Jan 2021 | San Jose, CA
Led 0→1 design for an ML-driven enterprise data platform.

• Built platform experience translating complex data systems into usable workflows
• Defined architecture across ingestion, governance, and observability layers
• Led global teams across multiple regions in regulated enterprise environments

Impact: Increased engagement by 600% and established a scalable UX foundation.

### UX Lead @ Volvo Car USA
Jan 2017 – Jan 2018
Led the digital transformation of Volvo’s connected vehicle platform.

• Designed end-to-end service architecture across mobile, in-vehicle, and operational systems
• Built scalable platform models supporting fueling, servicing, and logistics partnerships (Amazon integration)
• Defined cross-system workflows enabling connected car services at scale

### UI/UX Design Lead [Contractor] @ FUJIFILM Sonosite, Inc.
Jan 2016 – Jan 2017
Led UX architecture for portable medical imaging systems used in critical-care environments.

• Mapped complex diagnostic workflows for clinicians and technicians
• Re-architected control systems to reduce cognitive load under high-pressure conditions
• Delivered modular UI asset framework to accelerate product deployment

### Principal User Experience Designer @ SAP Concur
Jan 2014 – Jan 2015
Defined product vision and cross-platform design standards for enterprise travel systems.

• Standardized interaction models across web and mobile platforms
• Simplified complex enterprise booking workflows
• Increased adoption through mobile-first platform strategy

### Senior UI/UX Design Manager @ GE Appliances, a Haier company
Jan 2010 – Jan 2013
Led multi-vertical product interface modernization initiatives, aligning hardware and digital experience systems across the appliance portfolio.


## Education
### BFA in Communication Design
Parsons School of Design - The New School

### MA in Design for Interactive Media
Middlesex University

### MBA in Design Management
University of Westminster


## Contact & Social
- LinkedIn: https://linkedin.com/in/jessiepahng

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Source: https://flows.cv/jessiepahng
JSON Resume: https://flows.cv/jessiepahng/resume.json
Last updated: 2026-04-13