# Jess Landquist > Product Designer at Meta Location: Langley, Washington, United States Profile: https://flows.cv/jesslandquist I completed my Bachelor of Science in the Department of Human Centered Design and Engineering at the University of Washington with a focus in human-computer interaction. I am passionate about finding ways to bridge the gap between humans and technology and believe that putting users first is critical to the development of a truly great product. My background in customer service has allowed me to quickly translate my working knowledge of customers' demands into users' needs and afforded me a unique insight into crafting an outstanding user experience. Portfolio Website: Under Construction ## Work Experience ### Product Designer @ Meta Jan 2022 – Present | Remote ### Principal UX Designer - Lead, Retail Frontline Experience @ T-Mobile Jan 2021 – Jan 2022 | Bellevue, Washington, United States • Drives the UX roadmap and strategy framework. • Acts as an evangelist for design thinking, partnering with key leaders to demonstrate how design empowers the creation of better digital products. • Leads a design and user experience group in the creation of enterprise applications, design frameworks, visual libraries, and scalable interface assets. • Defines processes and practices to enable world-class design. • Supervises sketches, workflow diagrams, wireframes, prototypes, design guidelines, and style guides. • Recognized as an industry leader and T-Mobile ambassador. ### Senior UX Designer - Lead, Mobile Experience @ T-Mobile Jan 2018 – Jan 2021 | Bellevue, Washington • Led the creation and evolution of design principles, guidelines, and patterns. • Created an environment that fostered internal and cross-team collaboration. • Guided, mentored, and inspired other Designers in the team to keep up with the design industry evolution including best practices, new trends, and technologies. • Established, evolved, and evangelized design strategy across the company. • Provided feedback and direction to ensure intuitive and innovative solutions and drive consistency following established design principles, guidelines, and patterns. • Teamed up with User Researchers and other Designers to maintain consistency across the digital ecosystem and solve cross-application design challenges. • Demonstrated ability to work with highly technical teams and handle multiple projects in a fast-paced environment. • Collaborated internally and externally to continuously evolve team process and design practice. ### UX Designer - Interaction Designer @ T-Mobile Jan 2016 – Jan 2018 | Bellevue, WA • Produced sketches, workflow diagrams, wireframes, prototypes, design guidelines, and style guides. • Communicated best practices for design and reasoning behind UX decisions to key stakeholders. • Educated on the importance of following a User-Centered Design process. • Collaborated with technology partner teams to understand the technical possibilities and constraints. • Built successful partnerships within and outside the team. • Worked across functional teams to understand business and feature requirements. • Worked with User Researchers and stakeholders to understand user needs, product requirements, and business goals. • Assessed and optimized the performance of new and existing features by participating in usability testing and interpreting analytics data. • Presented work to fellow user experience colleagues, product teams, and executives for review and feedback. ### UX Intern - Creative Studio Team @ T-Mobile Jan 2015 – Jan 2016 | Bellevue, WA • Compiled research of user experience systems, tools, and best practices. • Proctored semi-structured interviews of lead visual designers, interaction designers, and user researchers. • Communicated findings to management and delivered recommendations for UX process update. • Developed use cases of new process for each of three roles in the Creative Studio Team. • Facilitated meetings for designing in the browser process ideation. • Developed a process for migrating the Creative Studio Team toward designing in the browser. • Utilized HTML5/CSS3 for front-end development of application templates. ### Research Assistant @ Human Centered Design & Engineering Research Group Jan 2014 – Jan 2014 | Seattle, WA (Directed Research Group: Organizing Human Computer Interaction) I completed weekly task sprints, maintained detailed notes, and provided weekly summaries of my work. I edited various Wikipedia pages using the Wiki Markup Language. I organized Wikipedia pages regarding topics related to human computer interaction. I utilized Adobe Illustrator to create a wireframe for a potential online tool prototype to better facilitate communication and task completion among members of any given WikiProject. ### Vice President of Communications & Public Relations @ Phi Theta Kappa Jan 2012 – Jan 2013 | Bellingham, WA (Whatcom Community College's chapter: Alpha Xi Nu) I facilitated communication between officers and members. I maintained detailed meeting minutes and distributed that information in weekly emails to all chapter members. I maintained all social media accounts including the Facebook page, the Google Group, and the school's club webpage. I assisted in the production of quarterly induction ceremonies for new members to include speaking at the ceremonies. ### Home Freight Person In Charge @ Fred Meyer Jan 2008 – Jan 2010 | Anchorage, Alaska I supervised a crew of fifteen employees. In this position I loaded, unloaded, and segregated freight, organized and rotated stock, assisted in inventory and price changing, maintained a clean and safe working environment, operated forklifts and pallet jacks on a daily basis, and delegated tasks to ensure weekly work load goals were achieved. I used Microsoft Outlook daily to keep up communication with management. ### Customer Service Representative @ T-Mobile Jan 2005 – Jan 2007 | Bellingham, Washington I handled back-to-back customer calls in a timely and efficient manner. I posted payments, resolved billing disputes, provided troubleshooting and audited customer accounts. This required daily use of Windows OS, communication with customers, co-workers, and management. ### Barista/Cashier @ Sodexo Jan 2005 – Jan 2005 | Bellingham, Washington I provided customer service for a mini food market that also provided espresso. I maintained Starbucks espresso machines. I was responsible for cash accountability in four separate cash registers to include making daily bank deposits. I assisted with scheduling and shift coverage. I maintained daily quality control of the overall operation, and assured weekly inventory was adequate. ### Swing Manager @ McDonald's Corporation Jan 1999 – Jan 2005 | Oak Harbor, Washington I supervised a crew of eighteen employees. My duties included gathering statistical information for management reports, assuring and providing outstanding customer service, machine maintenance, and overall quality control. I was responsible for cash handling, safe security, and making bank deposits. I managed personnel breaks, shift coverage, and crew training. I was responsible for achieving conflict resolution, to include the use of mediation. ## Education ### Bachelor of Science (B.S.) in Human Centered Design & Engineering: Human Computer Interaction University of Washington Jan 2013 – Jan 2016 ### Associate of Arts and Sciences (AAS) in Computer Science Whatcom Community College Jan 2011 – Jan 2013 ## Contact & Social - LinkedIn: https://linkedin.com/in/jesslandquist --- Source: https://flows.cv/jesslandquist JSON Resume: https://flows.cv/jesslandquist/resume.json Last updated: 2026-03-30