Ji Su P.

Ji Su P.

Ji Su P.

Senior Product Designer @ ServiceNow

Product designer with a background in neuroscience, healthcare tech, and user-centered design. I combine research, visual thinking, and systems design to create intuitive, inclusive experiences that make an impact.

2025 — NowServiceNowSenior Product Designer

2025 — Now

San Francisco Bay Area

2023 — NowServiceNowProduct Designer

2023 — Now

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Streamlined Content Publishing: Led initiatives to enhance and optimize the content publishing process, delivering a more seamless user experience and higher satisfaction.

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Design System Resources: Contributed to the development and maintenance of design system resources for internal and external stakeholders, ensuring consistency and scalability.

2022 — 2023IxDAUser Experience Designer

2022 — 2023

Seattle, Washington, United States

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Ran user tests and applied various UX research methods to identify key interaction issues and visualize essential user data

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Redesigned the website for mobile and web platforms, considering user research findings, design principles, and feedback

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Improved website accessibility, visual consistency, and information hierarchy, resulting in a user-friendly experience that met user needs.

https://awards.ixda.org/team

2022 — 2022ServiceNowProduct Design Intern

2022 — 2022

San Diego, California, United States

Employee Work Flow team

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Designed new features for employee portal and manager hub

2021 — 2022SmartsheetGraduate UX researcher

2021 — 2022

Seattle, Washington, United States

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Conducted usability testings for 2 user groups on Smartsheet mobile app to improve user experience.

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Analyzed user interviews through qualitative coding using Dovetail.

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Presented key findings and design suggestions to Smartsheet Mobile team which helped reprioritize enhancement plans.

Education

The Johns Hopkins University

Bachelor of Science - BS

University of Washington

Master's degree

42 Paris