# Ji Su P. > Senior Product Designer @ ServiceNow Location: Sunnyvale, California, United States Profile: https://flows.cv/ji Product designer with a background in neuroscience, healthcare tech, and user-centered design. I combine research, visual thinking, and systems design to create intuitive, inclusive experiences that make an impact. I thrive at the intersection of design, tech, and strategy—translating complexity into clarity, and collaborating across teams to bring ideas to life. Passionate about building tools that empower people and imagining what’s next with AI, voice, and beyond. ## Work Experience ### Senior Product Designer @ ServiceNow Jan 2025 – Present | San Francisco Bay Area ### Product Designer @ ServiceNow Jan 2023 – Present • Streamlined Content Publishing: Led initiatives to enhance and optimize the content publishing process, delivering a more seamless user experience and higher satisfaction. • Design System Resources: Contributed to the development and maintenance of design system resources for internal and external stakeholders, ensuring consistency and scalability. ### User Experience Designer @ IxDA Jan 2022 – Jan 2023 | Seattle, Washington, United States • Ran user tests and applied various UX research methods to identify key interaction issues and visualize essential user data • Redesigned the website for mobile and web platforms, considering user research findings, design principles, and feedback • Improved website accessibility, visual consistency, and information hierarchy, resulting in a user-friendly experience that met user needs. https://awards.ixda.org/team ### Product Design Intern @ ServiceNow Jan 2022 – Jan 2022 | San Diego, California, United States Employee Work Flow team • Designed new features for employee portal and manager hub ### Graduate UX researcher @ Smartsheet Jan 2021 – Jan 2022 | Seattle, Washington, United States • Conducted usability testings for 2 user groups on Smartsheet mobile app to improve user experience. • Analyzed user interviews through qualitative coding using Dovetail. • Presented key findings and design suggestions to Smartsheet Mobile team which helped reprioritize enhancement plans. ### UX Design intern @ Globaleur Jan 2021 – Jan 2021 | Seoul, South Korea • Owned a design project for enhancing travel information portal of AI travel solution. • Introduced over 29 UX and functionality enhancements to increase usability and efficiency while collaborating with PMs and engineers. • Improved image upload feature and designed data analysis dashboard for efficient information quality control. ### UX Research Analyst @ Kearney Jan 2021 – Jan 2021 • Proposed enhancements and new MaaS(mobility as a service) functions to be integrated into a map app service, which was aimed to improve the user experience and convenience. • Worked as a research analyst and a UX designer for a consulting proposal on a newly launching pre-owned car sales platform of a Korean automotive company. I was responsible for researching market demands and existing car platforms, and using this research to design a web prototype that met the needs of the target users. • Contributed to the team's success in winning the project proposal among other consulting firms, as a result of my insights and design solutions based on user research. ### Business Strategy Manager @ DoAI Inc. Jan 2021 – Jan 2021 | Seoul, South Korea • Worked as a business strategy manager and handled market research for several digital healthcare products including DoPapSmear and DoKaryotpe. • Planned, researched, designed a new version of IR presentation for Startup oversea expansion application. ### Assistant Manager @ Exogen Pte. Ltd. Jan 2019 – Jan 2020 • Worked on Singapore expansion of biomarker based breast cancer screening product. • Planned, directed and produced sales/marketing materials for Singaporean consumers and medical professionals. • Prepared presentations for overseas expansion for countries such as Saudi Arabia, China, Singapore, Brazil and others. ### Research Analyst @ Kearney Jan 2019 – Jan 2019 | Seoul, South Korea • Worked as a research analyst for a conglomerate on digital transformation strategy project. • Benchmarked pioneering digital transformation process of global leaders in multiple industries including telecom, chemical, gas and energy. ### Research Assistant @ Seoul National University Jan 2018 – Jan 2019 | Seoul, South Korea Sung-Yon Kim Laboratory • Worked on developing an improved method for expansion microcopy technique. • Operated stereotaxic surgery on mouse such as virus injection and fiber photometry implants. • Performed behavioral experiments using optogenetics to discover relationships between homeostasis and several brain regions such as lateral parabrachial nucleus and lateral hypothalamus. Published journal (2nd author): Park, Han‐Eol, Ji Su Park et al. “Scalable and Isotropic Expansion of Tissues with Simply Tunable Expansion Ratio.” Advanced Science, vol. 6, no. 22, 2019, p. 1901673., doi:10.1002/advs.201901673. ### Research Assistant @ The Johns Hopkins University School of Medicine Jan 2017 – Jan 2018 | Baltimore, Maryland, United States Seth Blackshaw Laboratory • Worked with Dr. Fatemeh Rajaii (MD, PhD) on researching the orbital fat cell differentiation and hormonal effect in mice and human. • Investigated Thyroid associated orbitopathy (TAO) using mouse model. ## Education ### Bachelor of Science - BS in Neuroscience, Visual Arts Minor The Johns Hopkins University ### Master's degree in Human Centered Design & Engineering University of Washington ### 42 Paris ## Contact & Social - LinkedIn: https://linkedin.com/in/jisuparkux --- Source: https://flows.cv/ji JSON Resume: https://flows.cv/ji/resume.json Last updated: 2026-02-23