• Advise early-stage founders on UX, product strategy, and MVP validation

Led the 0→1 development of DealCraft AI — an AI-native deal workspace for private market investors that centralizes deal documents, automates investment memo drafting, and supports the full acquisition lifecycle.

• Defined MVP scope and phased roadmap (Phase 1–3), directing cross-functional execution across design and engineering

• Designed end-to-end AI workflows including RAG-based memo generation, NLP auto-tagging, and red-flag detection for diligence documents

• Integrated rapid prototyping with AI-assisted development tools (Claude, Cursor) to ship a production-ready workspace adopted internally by the investment team.

Led digital transformation for a 150+ store pharmacy network, rebuilding the end-to-end product ecosystem across O2O, CRM, ERP, and content with a lean team.

• Grew O2O revenue from ¥580K to ¥1M within one year, turning a loss-making operation profitable (3% margin) through vendor model redesign and real-time data integration

• Led migration of 120,000+ customer records into a WeChat Enterprise CRM, scaling to 200,000 segmented members through lifecycle and acquisition strategies

• Built and scaled digital channels (WeChat, Douyin, Rednote) from 0→1, reaching 40,000+ followers and establishing recurring live commerce workflows

Co-owned the Data Integration product line at Dell Boomi, shaping product strategy and driving roadmap execution for enterprise integration workflows.

• Co-launched Boomi’s first Marketplace with 500+ API-first integration bundles, enabling end-to-end SaaS deployment and recognized by the STC Alliance for innovation

• Led customer discovery and usability research to define MVP scope for the Bundle Project, overturning key product assumptions and shaping early product direction

• Partnered closely with engineering to prioritize roadmap initiatives and drive product improvements, enhancing workflow efficiency and usability for enterprise developers and system administrators

Contributed to the alpha launch of Xfinity Assistant — the telecom industry’s first AI-powered customer support chatbot — across mobile, web, and omnichannel platforms.

• Drove adoption to 154% more users and deflected 2.6M support calls, saving $26.5M in operational costs; recognized by the 2019 CIO 100 Innovation & Leadership Award

• Led end-to-end design of conversational systems, including multi-turn dialogue, cross-channel memory, and human-in-the-loop escalation between AI and live agents

• Partnered with product and engineering to define MVP scope and prioritize features, shaping a scalable AI support experience across platforms