# Jiachi Xie

> AI PM | 0→1 Systems · Conversational AI · Enterprise SaaS | Ex Comcast · Dell Boomi

Location: Stanford, California, United States
Profile: https://flows.cv/jiachi

AI Product Manager with a background in engineering and UX, focused on building intelligent, user-centered products. My experience spans both B2C and B2B — from conversational AI at Comcast, to platform and marketplace products at Dell Boomi, to AI-native workflow tools for acquisition operators.
I specialize in translating complex workflows into practical AI product experiences, bridging product thinking with hands-on execution.

## Work Experience
### Advisor, Stanford Venture Studio @ Stanford University Graduate School of Business
Jan 2024 – Jan 2025 | Stanford, California, United States
• Advise early-stage founders on UX, product strategy, and MVP validation

### Product Lead @ Sarava Partners
Jan 2025 – Jan 2025 | 洛思阿图斯, CA
Led the 0→1 development of DealCraft AI — an AI-native deal workspace for private market investors that centralizes deal documents, automates investment memo drafting, and supports the full acquisition lifecycle.
• Defined MVP scope and phased roadmap (Phase 1–3), directing cross-functional execution across design and engineering
• Designed end-to-end AI workflows including RAG-based memo generation, NLP auto-tagging, and red-flag detection for diligence documents
• Integrated rapid prototyping with AI-assisted development tools (Claude, Cursor) to ship a production-ready workspace adopted internally by the investment team.

### Head of Digital Product Strategy @ Weikang Pharmacy Group
Jan 2022 – Jan 2024 | 成都市
Led digital transformation for a 150+ store pharmacy network, rebuilding the end-to-end product ecosystem across O2O, CRM, ERP, and content with a lean team.
• Grew O2O revenue from ¥580K to ¥1M within one year, turning a loss-making operation profitable (3% margin) through vendor model redesign and real-time data integration
• Led migration of 120,000+ customer records into a WeChat Enterprise CRM, scaling to 200,000 segmented members through lifecycle and acquisition strategies
• Built and scaled digital channels (WeChat, Douyin, Rednote) from 0→1, reaching 40,000+ followers and establishing recurring live commerce workflows

### Senior Product Designer @ Dell Technologies
Jan 2020 – Jan 2022 | 费城地区
Co-owned the Data Integration product line at Dell Boomi, shaping product strategy and driving roadmap execution for enterprise integration workflows.
• Co-launched Boomi’s first Marketplace with 500+ API-first integration bundles, enabling end-to-end SaaS deployment and recognized by the STC Alliance for innovation
• Led customer discovery and usability research to define MVP scope for the Bundle Project, overturning key product assumptions and shaping early product direction
• Partnered closely with engineering to prioritize roadmap initiatives and drive product improvements, enhancing workflow efficiency and usability for enterprise developers and system administrators

### Product Experience Designer @ Comcast
Jan 2018 – Jan 2020 | 费城地区
Contributed to the alpha launch of Xfinity Assistant — the telecom industry’s first AI-powered customer support chatbot — across mobile, web, and omnichannel platforms.
• Drove adoption to 154% more users and deflected 2.6M support calls, saving $26.5M in operational costs; recognized by the 2019 CIO 100 Innovation & Leadership Award
• Led end-to-end design of conversational systems, including multi-turn dialogue, cross-channel memory, and human-in-the-loop escalation between AI and live agents
• Partnered with product and engineering to define MVP scope and prioritize features, shaping a scalable AI support experience across platforms

### Research Assistant @ Drexel University
Jan 2016 – Jan 2018 | 费城地区
• Designed and developed Qube, a machine learning visualization tool for non-technical users — published and presented at CHI 2019.

### Software Engineer @ QVC
Jan 2018 – Jan 2018 | 费城地区
• Built an Alexa Skill prototype for QVC's food channel exploring smart speaker and cross-platform shopping experiences — selected as an executive demo innovation highlight.

### Software Engineer @ Tencent
Jan 2017 – Jan 2017
• Built a 3D cybersecurity monitoring system using Unity and C# with AR/VR display support — awarded Most Creative Project at the Internet Security Conference.


## Education
### Master’s Degree in Digital Media
Drexel University

### Bachelor's degree in Automation Engineer Technology/Technician
University of Electronic Science and Technology of China


## Contact & Social
- LinkedIn: https://linkedin.com/in/jiachixie
- Portfolio: http://jiachix.com/

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Source: https://flows.cv/jiachi
JSON Resume: https://flows.cv/jiachi/resume.json
Last updated: 2026-04-13