# Jiahao (Jerry) Lu > MTS Software engineer @ Salesforce Location: San Francisco, California, United States Profile: https://flows.cv/jiahao ## Work Experience ### MTS Software Engineer @ Salesforce Jan 2025 – Present • Patch and update our infrastructure to the latest security standard and minimize any security risks. • Work with customers and product managers to implement newest features for our monitoring tools like cadvisor and kube-state-metrics. • Design and deploy new solutions to make our AWS cloudwatch service more efficient and less costly, resulting in 90% drop in queue saturation rate and 50% faster at runtime. ### MTS Software Engineer @ Salesforce Jan 2023 – Jan 2025 • Resolved 100+ incidents in on-call rotations, improving mean time to recovery (MTTR) and participated in RCA meetings to prevent recurrence. • Developed and deployed Python & Bash scripts, reducing manual infrastructure maintenance by 80% and optimizing system reliability. • Wrote Terraform code to deploy and manage AWS infrastructure, including EC2, Aurora RDS, and ElastiCache, ensuring security team compliance with latest standards. Optimized AWS resource utilization, reducing over-provisioning, leading to 50% cost savings in cloud spend. • Collaborated with the developers to troubleshoot Kubernetes clusters, such as pods scaling and debugging, reducing error rates by 20%. ### AMTS Software Engineer @ Salesforce Jan 2021 – Jan 2023 | San Francisco, California, United States • Assisted in optimizing CI/CD pipelines with Jenkins & Spinnaker, enhancing deploying efficiency. • Managed our EC2 instances using Salt configuration management tool and deployed updates via Jenkins. • Integrated Splunk data with Slack & Pagerduty alerts, minimizing incidents risks and improved monitoring with new Grafana dashboards. ### Tooling engineering intern @ Align Technology Jan 2021 – Jan 2021 | San Jose, California, United States • Supporting SQA activities and development at all Align’s sites around the world across three time zones. • Administrating tools like Confluence, Bamboo, Artifactory, Bitbucket, AWS(EC2) and collaborating with engineers across all teams. • Formulating and devising a patch management plan for updating our underlying Linux Operating systems such as CentOS and RHEL to top industry standards. • Collaborating with a senior tooling engineer and SQA team to migrate all legacy Bamboo build plans from physical servers to new AWS EC2 servers. ### CSC 171 Intro to Java TA @ University of Rochester Jan 2021 – Jan 2021 Prof. Adam Purtee ### Machine Learning Research Assistant @ University of Rochester Medical Center Jan 2019 – Jan 2021 Professor/M.D. Jeffery Yaeger • Abstracting and analyzing data using from our progress notes to identify febrile infants. • Using the electronic medical record to identify, abstract and clinical variables of interest into our REDCap database. • Working with professors to develop a Natural Language Processing Algorithm in Python that compares the time and accuracy needed with manual data extraction. • Employing Support Vector Machine, GridSearchCV, and Naïve Bayes to build up a prediction model for our progress notes, with an accuracy of 94%. ### CSC252 Computer Organization TA @ University of Rochester Jan 2020 – Jan 2020 Prof. Yuhao Zhu ### CSC172 Data Structure and Algorithm TA @ University of Rochester Jan 2019 – Jan 2020 Prof. Eustrat Zhupa • Assisted students to maximize and improve their data structure understandings. • Shared study skills and other tips in computer science with them • Gave students a better and smoother start to Computer Science major and serve as their peer advisor. ### International Student Legislative Advisor @ University of Rochester Jan 2018 – Jan 2019 • Working in team, taking charge of the poster projects that aiming to encourage international students running for e-board positions. • Collaborating between graphic designers and supervisors to discuss the best design for posters. • Communicating with peers in executive departments and improve overall international students’ experience on campus. ### CSC170 Web Design TA @ University of Rochester Jan 2018 – Jan 2018 • Helping students with weekly homework and projects for webpage constructions. • Assisting the professor with grading assignments and improving students’ skills at HTML, CSS, mobile design and search engine optimization. ### Administrative Intern @ San Francisco Pride Jan 2018 – Jan 2018 | San Francisco Bay Area • Supported community manager and the media manager with daily errands. • Prepared reports, photo editing, web design for SFPride homepage and event calendars. • Designed invitations, banner and liaised with community partners and medias. • Helped with organizing parties and supported the media team during SF Pride weekend. ### Content Developer Intern @ Liulishuo Jan 2017 – Jan 2017 | Shanghai City, China • Helped to create new courses for kindergarten and primary school students. Received very good respond from our users. • Dubbed for the sentences and words, uploading them to our app and maintained regular operations of the app. • Cooperated with one of the main presses, transplanting their paper books into our digital app version. • Translated and made subtitles for TV shows trailers. • Kept our social media updated. ## Education ### Bachelor's degree in Computer Science and Business University of Rochester ## Contact & Social - LinkedIn: https://linkedin.com/in/jiahao-jerry-lu --- Source: https://flows.cv/jiahao JSON Resume: https://flows.cv/jiahao/resume.json Last updated: 2026-03-29