# Jiakang Qi

> Lead/Staff Product Designer | PLG & Monetization | Checkout/Billing/Subscriptions | Self-Serve Systems | A/B & Analytics | Cross-platform Consistency

Location: Santa Clara, California, United States
Profile: https://flows.cv/jiakang

Designed and delivered high-fidelity, user-centered designs for Product-Led Growth (PLG) e-commerce experiences. Focused on building user awareness and driving growth through onboarding, activation, retention, and expansion.

Owned the end-to-end design process, from discovery and research to high-fidelity design and post-launch optimization, ensuring seamless integration of user insights, business goals, and technical feasibility. Championed data-informed decision-making through usability testing and A/B experimentation.

Established and scaled UX design processes, fostering a research-driven, iterative approach across cross-functional teams. Led and facilitated design critiques, cultivating a collaborative, high-performance culture.

Drove cross-functional alignment by collaborating closely with product management, engineering, and analytics to define strategy, influence roadmaps, and deliver scalable design solutions that enhance business impact.

Maintained and advocated for design consistency, accessibility, and modern UX trends, ensuring that all experiences are intuitive, inclusive, and visually compelling.

## Work Experience
### Sr. Product Designer @ DocuSign
Jan 2022 – Present | San Francisco Bay Area
- Drive UX design iteration and exploration around high-impact projects like checkout, trials and SEO.
- Perform concept ideation, customer research, experience prototyping and testing, wire-framing, high fidelity design, and post-release AB testing.
- Share work broadly and collaborate closely with partners.
- Help establish and evangelize a formal user experience design process across teams with a heavy emphasis on up-front research and data-driven design.
- Contribute to and drive rapid iterative testing and design to support a data-driven approach to developing a wide variety of customer-facing experiences across DocuSign.com.

### User Experience Architect @ ICF Next
Jan 2018 – Jan 2022 | Washington D.C. Metro Area

### UX Designer @ MicroStrategy
Jan 2018 – Jan 2018 | Tysons

### UX strategist intern @ IBM iX
Jan 2017 – Jan 2017 | Columbus, Ohio Area
IBM iX is a digitally-led creative agency, the world’s largest digital consultancy. As a UX strategist, I worked on different UX projects for clients, including food companies, insurance companies, and the world's largest holiday timeshare company. I have worked on usability tests, wireframes, user flows, site mapping, UX assessments, experience maps, and responsive websites to improve their customers’ digital experience.

### UX & UI designer intern @ The Live Well Collaborative
Jan 2016 – Jan 2017 | Cincinnati
Live Well Collaborative is a design agency that cultivates collaboration between industry and academia. I worked there as a UX designer for 4 main projects, including health care, medicine, and flight innovation. I did user research, UI design, usability tests, card sorting, and visual design to create breakthrough products that have solved clients’ problems. 

I had contributed to 2 projects related to VR and AR. My job was user research and making wireframes and the 2D user interface including Icons, Gifs, and animations using Sketch, Unity, PS, and After effects. Some other projects I had finished were in the medical area. So knowing medical jargon and communicating with medical teams were big challenges for me. But with a few weeks of learning, reading books and watching videos on the Internet, I was very confident in projects.

http://livewellcollaborative.org

### Graduate Assistant @ University of Cincinnati
Jan 2015 – Jan 2016
Interviewed ID students and faculties in University of Cincinnati College of Design, Architecture, Art, and Planning (DAAP) asking what they need about the interior environment in ID section and designed industrial design and transportation studios by using SketchUp and Lumions.


## Education
### Master degree in UI, UX, Interaction design
University of Cincinnati

### Bachelor Degree in Integrated Innovation Design
Jiangnan University


## Contact & Social
- LinkedIn: https://linkedin.com/in/jiakangqi
- Website: https://qijiakang.com

---
Source: https://flows.cv/jiakang
JSON Resume: https://flows.cv/jiakang/resume.json
Last updated: 2026-02-23