# Jian Zhang > Senior Product Designer | ex-Intuit Location: San Jose, California, United States Profile: https://flows.cv/jianzhang + 10-year hands-on experience of product design across web, desktop, tablet, and mobile platforms. Experienced in various domains and technologies, including growth design, B2B/C, CRM, SaaS, LBS, FinTech, app integration, data protection, situational awareness, and data visualization. Passionate about designing data-intensive applications with complex business logic. + Background in design, cognitive psychology, and front-end technology. Dedicated to creating intuitive user experiences, from ideation to launch, balanced with user needs, business goals, and technical constraints. I have a deep understanding of user-centered design methods, including competitive analysis, task analysis, heuristic evaluation, persona, user scenario, user flow, wireframing, rapid prototyping, usability testing, data analysis, etc. + Experienced in both "zero-to-one" design and incremental UX improvement on the surface, structure, and strategy levels. Specialize in interaction design and visual design, with working knowledge of qualitative user research. Plan and facilitate design sprints to boost innovation across the teams. + Experienced working with Agile and cross-functional teams in person and remotely. Strong project management skills. Plan, scope, research, and design to meet both long-term and short-term goals. + Adobe Suite, Sketch, Figma, Axure, Invision, HTML, CSS, JavaScript + Online Portfolio: http://jianzhangux.me/ ## Work Experience ### Senior Product Designer @ Puzzle 🧩🚀 Jan 2024 – Present | San Francisco Bay Area Revolutionize accounting by the power of AI. ### Senior Product Designer @ Intuit Jan 2020 – Jan 2023 | Mountain View, CA Reimagine and optimize payment experience for SMB. + Led the MVP design of Bill Pay solutions in QuickBooks Online and QuickBooks Mobile, with the integration of Melio, resulting in a 20x growth in active users over a year. Planned and facilitated growth hacking workshop with executive team, strategically focusing on enhancing user awareness, activation, onboarding, and retention. Successfully lowered the drop-off rate by 7% within the first-time setup funnel through A/B testing. + Designed a series of rapid experiments to drive a 117% increase in conversion rates and 80% increase in retention for QuickBooks Instant Deposit, resulting in a 5.5x growth in active users over a year and 2x growth in charge volumes month over month. + Led the design of payments self-serve resolution center, leading to a notable improvement of 40 NPS points over 6 months, a 5% reduction in 60-day lapse rate, and a 20% decrease in customer care calls. Digitized the workflow of user authentication for QuickBooks Payments to ensure the uninterrupted access to payment-related features. + Onboarded and mentored entry-level designers across various projects. ### Senior Product Designer @ SugarCRM Jan 2017 – Jan 2020 | Cupertino + Led the UX design of SugarCRM Microsoft Office 365 and Gmail plugins. Rebranded the visual language by re-creating the UI components based on the updated brand identity. Collaborated with the product team to develop a 12-month UX roadmap based on customer feedback, prioritizing enhancements to key features like email tracking and contact synchronization. + Optimized SugarCRM record view layout to improve scannability and screen real-estate usage, introducing a universal pattern for salespersons to enhance record editing productivity. + Conceptualized and designed a data ingestion management system to assist IT administrators in managing connections between SugarCRM intelligence services and external data sources. + Designed workflows to ensure compliance with data protection regulations [ such as GDPR ], covering the approval process of data acquisition, retention, and deletion. + Enhanced the email module within SugarCRM by introducing advanced features such as email template composition with variables. ### UX Designer @ Polaris Wireless Jan 2015 – Jan 2017 | Mountain View, CA + Led the design of a location-based services mobile apps [ iOS & Android ] for blue forces and law enforcement agents to improve their real-time communication and situational awareness. + Designed data analytics dashboards to support law enforcement agencies in tracking criminals by visualizing the connections between suspects and mobile phone subscribers within their network. ### Senior UX Designer @ LifeLock Jan 2014 – Jan 2015 | Mountain View, CA Worked on the redesign project for the myLifeLock member portal, with a focus on optimizing multi-channel customer experience, enhancing identity recovery processes, improving user configuration options, and optimizing responsive design across devices. ### Web Design Assistant @ San Jose State University Jan 2012 – Jan 2013 | San Jose, CA Web design for College of International & Extended Studies. Identified and fixed the web accessibility problems for Section 508 compliance. ### UX Design Intern @ PowerCloud Systems Jan 2012 – Jan 2012 | Palo Alto, CA Participated in team effort to design a user-friendly web app that uses cloud technology to provide real-time visibility into the Internet use in home and remote control over the network. ## Education ### Master of Science in Human Factors/Ergonomics San José State University ### Bachelor of Engineering in Industrial Design Xi'an Jiaotong University ## Contact & Social - LinkedIn: https://linkedin.com/in/jian-zhang-67a93538 - Portfolio: http://jianzhangux.me --- Source: https://flows.cv/jianzhang JSON Resume: https://flows.cv/jianzhang/resume.json Last updated: 2026-04-13