• Owned UX strategy and core design direction across the Webex App, Online, and SMB experiences, shaping system-level interaction models and cohesive cross-platform workflows.

• Owned foundational UX for the Webex App, defining information architecture and core interaction patterns to support scalable feature development, including AI-enhanced experiences across the platform.

• Designed and delivered the Webex SMB Portal, simplifying complex service-management workflows for non-technical admins, driving ~20x DAU growth and reducing partner support costs by ~67%.

• Owned end-to-end UX for Webex Online eCommerce, designing and guiding purchasing and subscription flows that contributed to ~3x revenue growth during the pandemic.

• Led the cross-functional delivery of Webex’s first web-based meeting experience, navigating complex enterprise security constraints and improving first-time join speed by ~80%.

• Set UX foundations and team direction that supported Webex’s evolution from a meeting tool into a multi-functional collaboration platform, defining early interaction models and enabling new capabilities to scale across the product in close collaboration with U.S. partners.

• Improved design-to-development collaboration across U.S. and China teams by clarifying design artifacts, workflows, and handoff expectations, helping reduce development time by nearly 30%.

• Contributed to the scaling and strengthening of the Shanghai UX team by establishing cross-regional workflows, launching a university recruiting pipeline, and fostering a strong design culture that accelerated delivery.

• Co-defined Cisco’s next-generation design system with global teams, unifying hardware and software experiences and laying the foundation for future collaboration products.

• Led the integration of messaging into early Webex workflows, defining core interactions across desktop and mobile in close partnership with global teams.

• Drove end-to-end UX for core meeting features across product lines, ensuring experience consistency through global collaboration.

• Owned UI design for a broad mobile product portfolio as the sole designer, contributing to a 25% increase in product profitability.