# Jia Shen

> UX Design Leader | Enterprise SaaS & Consumer Platforms | Systems Design, Strategy & AI-Enhanced Experiences

Location: Scotts Valley, California, United States
Profile: https://flows.cv/jiashen

I design and lead UX for complex, enterprise-scale platforms, turning workflow-heavy systems into clear, scalable experiences that hold up in real use across both enterprise and consumer-facing products. My work centers on balancing user needs and business goals within complex, evolving technical systems.

## Work Experience
### Leader, UX/UI Engineering @ Cisco
Jan 2019 – Present | Milpitas, CA
•   Owned UX strategy and core design direction across the Webex App, Online, and SMB experiences, shaping system-level interaction models and cohesive cross-platform workflows. 
•   Owned foundational UX for the Webex App, defining information architecture and core interaction patterns to support scalable feature development, including AI-enhanced experiences across the platform.
•   Designed and delivered the Webex SMB Portal, simplifying complex service-management workflows for non-technical admins, driving ~20x DAU growth and reducing partner support costs by ~67%.
•   Owned end-to-end UX for Webex Online eCommerce, designing and guiding purchasing and subscription flows that contributed to ~3x revenue growth during the pandemic.

### UX Design Manager @ Cisco
Jan 2011 – Jan 2019 | Shanghai, China
•   Led the cross-functional delivery of Webex’s first web-based meeting experience, navigating complex enterprise security constraints and improving first-time join speed by ~80%.
•   Set UX foundations and team direction that supported Webex’s evolution from a meeting tool into a multi-functional collaboration platform, defining early interaction models and enabling new capabilities to scale across the product in close collaboration with U.S. partners.
•   Improved design-to-development collaboration across U.S. and China teams by clarifying design artifacts, workflows, and handoff expectations, helping reduce development time by nearly 30%.

### UX Design Lead @ Cisco
Jan 2007 – Jan 2011 | Shanghai, China
•   Contributed to the scaling and strengthening of the Shanghai UX team by establishing cross-regional workflows, launching a university recruiting pipeline, and fostering a strong design culture that accelerated delivery.
•   Co-defined Cisco’s next-generation design system with global teams, unifying hardware and software experiences and laying the foundation for future collaboration products.
•   Led the integration of messaging into early Webex workflows, defining core interactions across desktop and mobile in close partnership with global teams.

### UX Designer @ Webex
Jan 2006 – Jan 2007 | Shanghai, China
•   Drove end-to-end UX for core meeting features across product lines, ensuring experience consistency through global collaboration.

### Senior UI Designer @ UTStarcom
Jan 2005 – Jan 2006 | Hangzhou
•   Owned UI design for a broad mobile product portfolio as the sole designer, contributing to a 25% increase in product profitability.

### Product Specialist @ Shanghai DBTEL Industry Co., Ltd
Jan 2002 – Jan 2005 | Shanghai, China
•   Led UI and packaging design for mobile products, delivering market-specific designs that supported rapid product growth.


## Education
### Bachelor's degree in Design and Visual Communications, General
Shanghai University


## Contact & Social
- LinkedIn: https://linkedin.com/in/jack-shen

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Source: https://flows.cv/jiashen
JSON Resume: https://flows.cv/jiashen/resume.json
Last updated: 2026-04-13