• Collaborated closely with the UX team in user research to identify merchants’ pain points and needs in fraud prevention and inform business strategies.

• Performed UX audit on the existing product to gather insights through completing screen-by-screen auditing and heuristic evaluation to inform design solutions.

• Redesigning the connected intelligence platform that improves merchants’ fraud prevention workflows and iterating through RITE testing.

• Defined product requirements and features through synthesizing and analyzing observations from generative research.

• Delivered design solutions that improve effective diet counseling and collaborative goal setting between primary care physicians and patients.

• Collaborating with cross-functional team and iterating through the prototype and usability tests.

• Crafted a generosity mobile app helps people practice gratitude in giving activities through seven sprint UX lifecycles.

• Assisted in user research activities via user interviews, data collection, synthesis and analysis.

• Coordinated with the product manager, researchers and designers to deliver MVP via defining IA, generating design concepts, building design system, and iterating prototypes.